Side by Side Comparison of: Arris vs Amazon

Despite folks saying that it does not work with Comcast, it does. For me, doing the provisioning with the person by phone proved fruitless after 3 attempts with different reps. They tried to provision it as a different model. It didn't work. They ended up sending a technician over who did it in 10 minutes.

I ordered this for my 83 year old Mom to eliminate the $10/month modem rental fee for her Comcast (Xfinity) modem. Mom only has phone service with Comcast (no Internet) as the TV cable is included with her rent at a personal care facility. Wanted to reduce her monthly cost for phone service from $30/month to $20/month. I ordered this (great price) and it came in as promised in a well packaged box. Included were instructions for activating the modem, these proved to be invaluable. The instructions strongly recommended self activation, but I wanted to call the Comcast phone number instead, big mistake. First Comcast service rep told the device was not on their active list and it showed up as EOL (End of Life) and they would not be able to activate it. She tired just to be sure and I was told the supervisor tried but neither were able to activate it (30 minute phone call) and I needed to send it back and get one from their list of supported modems (found on their website). Instead I went back to the instructions and even though it gave contact information for the Comcast activation, it clearly recommended doing a self activation and warned that the result with calling Comcast would probably not be successful unless I got a knowledgeable Tier 2 support person and they were so right. I followed the self activation instructions to the letter, connecting my computer to the modem's Ethernet port (cable provided with modem) and was up and running in 15 minutes! Everything works great, Mom's phone works fine, no degradation in service and best of all no more $10/month modem rental fee. Pays for itself in no time.

I bought this modem used for very cheap to use strictly as an eMTA telephony modem along with my new, speedy SB6190 for internet. The goal was to replace the rented combo modem from Comcast (TG862g) that is costing me $10/month! I felt that if I were to purchase my own modem, I would much rather get a fast, new modem that is more future-proofed than the (expensive) TG862g model. The problem is there are very few choices that include the telephone as well. Initial setup of the SB6190 worked fine with self-activation. However, I didn't even attempt to use self-activation on the TM602g, since I assume that is designed for a single combo device. All in all, it took 3 online chats and 2 phone calls before I was able to bring the phone online. The final phone call did the trick. One problem they had to fix was the hierarchy of the 2 modems in their system. Someone at Comcast put the TM602g 1st, and then the SB6190 2nd. These needed to be swapped so the Internet modem was 1st and was active, and then the 2nd modem could be active just for phone. As it was, the SB6190 didn't even appear active according to their system, even though it was online in real life. Note also that for the telephony modem, they used the CMAC, not the MTA MAC, if that matters. Note that I actually returned the first TM602G I bought after my first failure in case it was defective; the 2nd one, I tried a lot harder since I didn't think it could also be defective, and the problem had to be on Comcast's side. This will all pay itself off in 1 year; I should have done this earlier, but better late than never.

I bought this because I added home phone to my Xfinity account and didn't want to rent their equipment or change my existing configuration. I use this for home phone only and my better modem and router for my internet. I actually got this idea from another reviewer and I must say it worked like a dream. The other reviewer stated that they split their coax, one for this modem and the other for their regular modem. I actually put this in a completely different room. I screwed in the coax, followed the instructions, and in less then 10 minutes my home phone was working

Works good. Like the rental one without the $10.00 fee per month! Pain in the butt to get activated. Spent four hours with Comcast reps, before one that spoke good English got-r-done!

This cable telephone modem installed and worked exactly as advertised, and the bulk version (not retail packaged) saved me a few bucks to boot. I followed the package instructions and installed the modem using Comcast SMS/chat instead of calling tech support, and we were up and running in no time.

at first no phone i think trouble with comcast now no complaints

Unit works as advertised. However, I am told that Medicom (my provider) will stop supporting DOCISS 2 in this year so knowing that now, would not but the product. It was delivered on time and works well.

Most likely, a PERFECT replacement, but Comcast REFUSED to provision it! It is a newer version of the unit I am renting. I called Comcast several times and always got a refusal! I guess it is just fine but Comcast insisys on playing games.The vendor was very kind and accepted the return.The problem is COMCAST!

Works well. Little bit of an issue getting cable company to add to my account to activate it, but works great! Beats paying monthly rental fee.

This will save me money monthly not paying to lease a modem from Time Warner.

internet and tv were up and running in no time at all I hooked it up after waiting for 65 minutes in fact it was about 2 hours. I am still having problems with the phone the people I had did not know, will call another later my ear is sore, but outside of the phone everything worked very, very, very good. thank you john wake

The product itself is great and will work as intended if Comcast was not so difficult. The first rep I spoke to told me the device was EOL and could not be activated. The second rep I spoke told me the device was EOL for internet but should work fine for phone service. He was able to get it connected by using model number TM822R. It worked for about an hour and then stopped. I called back the next day and spoke with what I believe to be tier 3 technical support. They tried multiple fixes and got it working again. It worked for 2 days and then stopped again. When I called back I was told the device was EOL and even though they activated it as a TM822R on the backend they could see it was the TM602G and it would continue to cut off.Moral of the story is the device will work but Comcast is not letting it and keeps kicking it off their network. I broke down and purchased an official TM822R and it's working fine. If that changes I will come back and update my comments. Hopefully this will save someone the headache I had to deal with. Comcast must get paid from the few modems manufacturers they have listed on their website because that would be the only logical explanation of why they wont let this work.

thanks

I was disappointed that it did not have a connection for a landline phone.

you can not use this if you have Comcast in new jersey, make sure you call up to get a list of modems you can use.

This doesn't cost lease fees with Time Warner in my two modem system. Review T.W.C.'s web page before buying.

I have TWC. Although the Arris TM602G is listed as a telephony modem compatible with TMC, in my case it was not. The TWC phone rep told me that the TWC engineer told her the telephone modem is a proprietary item. So, I purchased a cable modem and router and have the telephone modem through TWC. Now, since I purchased the other two items, TWC is not charging me for their telephone modem!

Inter net worked on unit but Comcast said the telephone will not work on this model That I had to go to Best Buy an get ARRIS DOCSIS 3.0 Residential Gateway + Router or have to rent there unit.

I just learned it's not fast enough for my connection with Time Warner / Spectrum service. If I want faster, I need to look at upgrading to a faster modem.

dont like it

Do not but for comcast..out dated equipment

Not as advertised

Was not completely compatible with Comcast as advertised. Had to go through the hassle of returning it and starting over with renting a Comcast Xfinity product, which I was trying to avoid.

My ISP required a 200-300Mps download speed modem. This modem is limited to 25Mps. I returned this item and purchased the TM822G Model.

I bought this model because it was the exact same one I was using for TWC and I wanted to avoid a monthly rental fee on the modem. I figured it would have to be acceptable if I was already using it. IT IS NO LONGER ACCEPTED BY TWC. In fact, I had to replace the one I had been using, as it was no longer acceptable to use. Can of worms. Waste of money. I spent a day without internet and phone as I untangled the mess that began by buying this modem.

I only gave this one star because it is a DOCSIS 2 modem, and Comcast WILL NOT add it to your account (even for simple telephony-only use). Comcast supports DOCSIS 2 (and likely will for quite some time, this TM602G was replacing a Comcast-owned TM604G - same model but 4 voice lines vs. 2). The ONLY Arris telephony modems Comcast will add to your account and provision (as of today, 10/12/16) are TM862G, TM622G and TM822G. A Comcast rep showed me the screen used to add a customer-owned telephony modem, they can ONLY select one of these three models for Arris. So buyer beware, this would NOT be a good choice for Comcast (go with the TM822G if you are only looking for telephony and/or a high-speed DOCSIS 3 data link with no built-in wifi).