Side by Side Comparison of: Black & Decker vs Zojirushi

I have had this rice cooker for three years now but used it to steam using the steamer insert for the first time today. I originally purchased this cooker to use with a PID controller for sous vide, which works perfectly. I have used it for rice and thought it was okay but my Zojirushi is better. Today I used it to steam frozen tomales...perfect! I didn't have to thaw them. I put water in the bowl, left the tomales in the husk and clicked "Cook". In about 35 minutes the tomales were ready.

We've had this rice cooker for going on a year. It works perfectly every time. Of course, one has to measure the rice and water correctly, and remember, a Japanese Go, that the cooker comes with, is not a US measuring cup in size. The non-stick is still in fine condition. Of course, we clean only with a sponge to keep it in good condition. I hope it keeps working for many years to come.

Wish the plug disconnected but good size for my apartment kitchen and cabinets. Love the grey pot! Won't show discoloration when cooking healthy black rice (purple stains on cookware). Don't have the overcook issue that others did. Could be from cooking less than 2 cups of rice. Hope it lasts.

I love this rice cooker! I was so nervous to purchase it due to some of the previous reviews. I am glad I went ahead and purchased because it works wonders. I have used this about 7 times with a variety of foods from rice to baked beans, spaghetti and meatballs and even scrambled eggs. I have not had any problems with it and it actually cooks a lot at one time. It usually cooks enough for 4 adults and have leftovers. The steam tray is perfect for steaming veggies or even chicken breast. I also love that it is a non stick pan so clean up is a breeze. I will be purchasing another one very soon.

I like this because it is simple. I had an oversized one which took up way too much space and had a silly hinged lid which quickly broke. It also had a weird steam vent which constantly clogged and was a pain to clean. This lid is very simple, like a pan lid with one little hole for a vent. EZ-PZ. Don't pay any attention to the cup size that they say it holds. Their included cup is not a full cup. However, that's just fine because it still makes plenty of rice for most people's needs. It has a keep warm function, too, but I think the rice is better if you unplug the rice after it's cooked rather than warm it.

This rice cooker was just the right size and price for me. It has a simple two-position cook/keep warm front panel switch, an inner light aluminum pot, a glass cover, a steam basket, and a 1-cup measuring cup. It's great for cooking plain white rice, and getting it just right and fluffy.This is not suitable for cooking packaged rice mixes such as Knorr's rice sides, which are best cooked in a regular pot, following the packet directions. Also, I found that brown rice, which takes more water to cook, does not do well in this rice cooker (water boiled over!). However, regular white rice which requires a 2:1 by volume mix of water to rice does very well.Remember, you turn off the cooker by unplugging it. After the rice is cooked it automatically switched to the "warmer" setting, but does not switch itself off. Empty the inner bowl soon after it goes to warm, or it continues to cook and absorb water, and may become dry and sticky.

I love my rice cooker! Definitely worth the price. It plays a cute little tune when you start the cooking and when it finishes but you can always toggle it to do a single beep or no sound at all. I have tried baking a cheesecake in it, steaming dumplings while rice cooked, and it all worked out perfectly. It comes with handy little manuals tha tell you how much rice and water and how long to cook. I got the 5cup and it's way too big for a single person. I have let it stay on keep warm for up to 72 hours and the rice is still good (of course accompanying the signs of aging rice like a little moisture or dryness of course)

I love this product. Used on a daily basis for cooking porridge (oats). Fill it up at night, set the timer, and breakfast is ready in the morning. Also makes fantastic rice (obviously) but you need a bit of patience / planning as it takes longer than simply dumping the rice in a pot of boiling water....

I can't say enough good things about the Zojirushi. It was a tough call to spend the money on it instead of $20 on a "regular" rice cooker to replace my old one, but after recommendations from friends I'm so glad I did. Rice takes a surprisingly long time to cook - especially brown rice, which takes more than two hours! - but it's worth it. The finished rice has a noticeably better taste and texture.The timer and keep warm features are both fantastic, too.

Don't bother looking any further because this rice cooker is all you need.I had a minimal rice cooker all through college as a gift from my parents and a promise for the future. It had one setting and the silly tab you push down that pops up when the rice is done. I loved that rice cooker. That clicking sound of the tab popping up helped get me through many final seasons. That rice cooker survived several moves across the city and even one across the country. It was enough for a sad, sad Korean girl crying over her books in the cold winter, but after one year out of college and a move to the big city, my rice cooker died, like a soldier tired from battle.I took this as a sign that I needed to finally invest in the real deal - my first grown-up rice cooker. I found it in Zoji-sama. Is there such a thing as the opposite of buyer's remorse? That's what I have.Do you want rice? Fluffy, sweet, delicate, perfectly steamed rice here.Do you want cake? Grease me up, and this'll pop a fluffy yellow sponge cake out for you with barely a tap on the bottom of the bowl.Porridge at dawn? Throw in some rice and water and set the timer. You'll wake to the dulcet tones of your Zoji singing to you like a songbird.This thing is not only pretty and sleek (it appeals to my designer aesthetics), but it has every setting you never knew you wanted: white rice, quick rice (if you don't want to wait), brown rice, porridge, cake, etc. In the manual is a collection of recipes, all of which you can make in this wondrous piece of technology. The other day I made a heaping pile of rice for several hungry Asian friends, and we silently sat around my apartment and wept with happiness over the beautiful glistening white kernels of goodness that had been bequeathed to us by Zoji-sama. We then discovered the yellow sponge cake recipe and proceeded to squeal with delight while making that. An hour later, we pulled the bowl out of the Zoji, tapped the bottom of it, and this immaculate yellow cake slid out without a crumb out of place like the most perfect poop you've never had. We ate it with whipped cream and peaches (not cooked in the Zoji). Glorious.Also, the cord is retractable, and the parts come out for easy cleaning. Heck yeah.So thank you, Zojirushi, for this gift to all mankind, and to Amazon Prime for delivering it within 2 days of ordering it. My paycheck did not go to waste.

Made sushi rice on first use. PERFECT. Our old rice cooked started to overcook everything. Decided to get the best for my wife to make sure we didn't have sticky, clumpy, over-cooked rice anymore. Decided to use it to make sushi rice. Figured if it could do that correctly, should be able to do anything. Rice tasted REALLY good.First, be sure to use the measuring cup that comes with the cooker to measure the rice. It is NOT a true cup. When you use their plastic "cup" of rice, you can then fill with water to the lines in the cooker basin, and presto! The rice came out perfect.Second, use the timer. For sushi rice, you want to rinse well and then let the sushi set in the water for about an hour. With this, I could wash my rice, put it in the cooker, add the water and then set the timer for 1 3/4 hours from now. The cooker takes about 45 minutes to cook. An hour later, the cooker starts, cooks the rice, and it was done 1 3/4 hours later. Repeated that several times throughout the day as I made sushi and had fresh rice continuously coming out.Third, don't put your hand over it to see if it is running. Won't do that again. Couldn't see the steam, but my fingers could feel it! The display will tell you what it is doing. Makes a fun little melody at the end that tells you it is done.The menu is simple to use. Timer is easy to set. Won't have to get out the instructions each time you use it. Intuitive.

Me: A foodie Dad in the USA who knows how to hand-cook long-grain, sushi, basmati, jasmine, and brown rice so they're just right. I rise early every morning to hand-make lunches for my four children and my wife because I'm socially awkward and emotionally closed off, and this is one way that I show my family that I love them. I'm a middle-class working guy, without tons of money, so I don't buy $100+ kitchen appliances on a whim. I mean, I bought my wife a Kitchen-Aid mixer eight years ago because she wanted it, but I winced at the price. I've owned this product for five months, and used it 4+ times a week during that period.You: Somebody that identifies with me and cooks rice or other steamed grains on a daily basis.My Review: If you're pressed for time and you cook a lot of rice or other boiled/steamed grains, BUY THIS RICE COOKER. I would give it more than 5 stars if I could. It's a triumph of convenience engineering, and obviously a multi-year investment. I've owned a couple $20 rice cookers, which I used when I didn't have enough time to spare to pay attention to heat-on, heat-off cycles when I was making a meal. Now, I just select the type of grain from a super-intuitive menu, select the time I want it ready, and push a button. The rice is always perfect when the beeper goes off, and is still perfect the next day.Geek details: The AC power cord is flexible and retractable. The clock doesn't need to be reset if the cooker is unplugged for 2 days at a time... handy because the cooker doubles as an insulated container (like a crock pot) from which to serve hot rice several hours later. The dual mode rice warmer + the superb design of the cooking chamber means that every time you cook rice, you re-sterilize the sealed cooking chamber and keep it sterile so that rice can easily be held (hot and safe!) for a second day. The swing-up handle makes this a cinch to carry, and it's well-balanced. The non-stick bowl is super-heavy-duty aluminum and I expect it to last for years, especially since I baby it... I love this appliance like a Wall Street CEO loves his sports car. Cleanup is easy (never more than 2 minutes, usually less than 1 with hot tap water and a splash of dish soap). The detachable pot lid is easier to remove and clean than I expected.. I include detaching, washing, and replacing it in 1-2 minute cleanup time.Disclaimer: This is for the 5.5 cup cooker, although I assume that the 3 cup cooker is similar. I've never bought a more expensive model to compare... my prior experience is with pot-cooking rice or using a $20-$30 model when I didn't have time to baby the rice.Extras: Works great for wild rice and quinoa. Medium and short-grain rice are perfectly cooked so long as you rinse them properly before putting them in the cooker... if I fill and set the timer at bedtime, I can season and cool the rice, cut nori, crab, and avacado, and make California rolls within 12 minutes from stepping into the kitchen.

Works well,size fits my needs but beware they use a 5 oz measuring cup so order a larger size pot if you make rice for several people. When it boils it sometimes does spew bubbling foam/water from vent but you lift the lid to defuse heat.

I thought, do I really need a rice cooker. I guess it is not a necessity but at this price, it is worth the time that it saves. It is really only suitable for white rice. It says that there are different markings for brown or other rice but this particular model actually does not have those markings so you have to just sort of guess (a messy process that I have yet to perfect.)

I love how the rice cooks in this cooker and that it didn't cost an arm and a leg. The directions however are very unclear in regards to the measurements of rice and water. We use the same measurements we do when cooking on the stove 1 cup of rice to 1 cup of water. We had to do trial and error until we found what worked. But now we use it all the time!

I was very happy to receive this product and try cooking my first batch of rice. The directions did not give enough information about ratio of water to rice.So, the two times I tried, the rice was not completely cooked or cooked to much. I was going to return the above product, but I read a review below that suggested 2-1 ratio. I will try that today. Then, if my Japanese rice is not cooked correctly, I will contact the seller and Black and Decker, return it and buy a different brand, like Cuisinart.

I like this rice machine but it has a few drawbacks. For one, if you add the recommended amount of water to rice ratio, the water bubbles out the top and the rice is mushy. This was easily corrected by simply using less water, but I found it frustrating that the manufacturer's instructions were inaccurate. Also, if you don't time the preparation correctly and allow your rice to sit for more than 30 minutes on the keep warm setting, it will become hard. I haven't found a solution for that issue yet.

I gave it a 4 because of the 14 cup size. I am not getting 14 cups of cooked rice out of this more like 10 . I don't know what size cup they are using for measurement but otherwise it is fine. You do need to follow the directions initially as they do not use standard size cups for measurement and get a feel for the water to rice ratio. All rice is not equal. I buy 25 lb bags for my dogs and find some needs a little more or less water than the previous bag and of course if you are using brown vs white and basmati vs jasmine. I have had no problems after the first batch with foaming over or making a mess.

First of all Amazon needs to have a price match guarantee for at least 30 days after purchase of an item. I paid $147 plus tax for our Zojirushi NS-TSC10 last week, this morning the Zojirushi NS-TSC10 was $139 on Amazon and as I write this review the Zojirushi NS-TSC10 is $142 on Amazon.Our Eastern Indian neighbors recommended the Zojirushi NS-TSC10. We do like it very much and rice as well as steel cut oatmeal is fabulous when cooked in our Zojirushi NS-TSC10. The detachable inner lid needs to be coated with a nonstick type of coating similar to the inner cooking pan. You are to clean the detachable inner lid each time the Zojirushi NS-TSC10 is used and food remnants do stick to the detachable inner lid. Also, I am not happy about my food being cooked against bare uncoated Aluminum, which the inner lid appears to be fabricated from. If Zojirushi will hopefully make this design change, how about also coating the upper fixed inner lid because if any food does boil over the fixed inner lid will get soiled. Common sense engineering would have prevented this issue.The other issue is that the instruction manual is printed in brown ink, which is okay, but some of the instructions are highlighted with a light brown and then other instructions are highlighted in a medium brown. Highlighting is supposed to highlight not obscure, and the brown print on medium brown highlighting does obscure badly. Again common sense was not applied to printing of the instruction manual.Our recipe for steel cut oatmeal is ¾ cup English volume unit (not the supplied measuring cup) and 2-1/2 cups English volume unit water set on the PORRIDGE setting and the timer set for 5am.

Brown rice tastes so good with this cooker. Zojirushi really knows how to cook rice. The only reason I took one star off is the steam basket gets stains after first use and the stains can't be removed.

I purchased this rice cooker for my wife two years ago after reading all the great reviews. Am I or my wife doing something wrong? The rice is always in very dried out condition within hours of completion. I have heard my wife complaining every time she makes rice. She makes rice daily. We have been using cookers for 50 years and this was one of the worst. We last had a Tiger fuzzy logic model and never had a problem. When it got a little rusty after 10 years (Hawaii) we replaced it with this. The $20 dollar models were better than this Zojirushi. Perhaps their is a secret to making it or we have a defective model. I don't usually give negative reviews but I don't want to hear my wife complaining any more.

Good product, but bowl material are kind of thin and inner top lid design is kind of lack of attention. Overall not as good as NS-LAC05XT.But still a keeper since I wanted a 5.5 cup, but couldn't find 5.5 on LAC series.

Makes really great rice - it just takes ~2 hours to make a pot of brown rice! Also when installing the pot back into the pot you need to pull the lid back a bit. We've made 10 batches and the bottom of the pot (not inside the pot) touching the element already has the nonstick coating coming off.

Makes the best rice from an automated cooker I've ever prepared - BUT - the lifespan of this unit will depend on the cooking pot inside, which, while better than the competition, is still thin and shows signs of wear after only a few batches. The cooker will outlast the pot, so if replacement pots aren't available for purchase, it will be a better buy to purchase a less expensive unit. You can buy 3-4 complete but less sophisticated cookers for the cost of this unit. Retractable cord, carry handle and full attached lid are nice, but will be wear points to watch. Cleaning up is easy, and the steam management of this unit over glass lid models is great - no hard water stains or gurgling while cooking. The chime signals at start / end of cooking are cutesy, but if they really annoy you, they can be changed to a simple beep or no sound at all. 4 out of 5 - I think the pot could be better.

My cooker is broken after few months using, how could i get repair it?

Does not work very well. If not unplugged right away it burns the rice. Keep warm function is too hot. Works great if turned off right away

I have a 3 cup cooker, but needed a larger one. As many mentioned, these rice cookers work well for their price with 2 issues: 1) they always make less rice than they claim. My 3 cup cooker can make max 1.5 cups. I have not tried the max for this one, but it won't be more than 4 cups. 2) rice can get stuck to the bottom if you leave it on warm. I always manually turn it off even before it switches to warm and unplug it. If you do that, you will get nice quality rice.

Cooks rice well...the only annoyance is that the steam splashes all over the place. The lid is definitely not heavy enough and can easily be displaced by the steam build up when rice is cooking. But, this was cheap and does it's job - just need to place the product somewhere you won't mind getting some water splashes that can easily be wiped off with a wet wipe.

The rice will stick to the bottom. When cooking, the starched water will come out of the lid. The rice almost always will come out very moist. Not a great product overall. We are planning to get another one, maybe a Aroma or something like that.

Thought it would have a 'brown rice setting' -- it's actually in the instructions that there is a button somewhere. We weren't able to find the 'button'. I think it's imaginary. Anyway, it works. Pleased about that. :) We are keeping it and using it.

This makes the most perfect rice ever, especially if you follow the directions including rinsing the rice before cooking. White rice, brown rice, specialty rices all come out flawlessly.However! We used our previous cooker for steamed veggies a lot, and searched for a cooker with a decent sized steamer insert for that purpose. Unfortunately, this cooker starts counting down on the timer the minute you hit the start button. Our previous rice cooker didn't engage the timer until the water was producing a full head of steam. So if you wanted to steam slender asparagus stalks for six minutes, you would set that other steamer for 6 minutes and the asparagus would come out perfect. With this cooker, it hasn't started to steam yet at six minutes. And good luck figuring out when the steam will start to set a longer time with any accuracy! We've gone back to steaming veggies on the stove.Disappointing for a brand as respected as Zojirushi.

Bought it a year ago. It is good for 8 months. Now the keep warm function is not so good any more. When in "keep warm" mode for one day, it will burn your rice. I think the pot is not thick enough. Also, the rice will give you smell after keeping in there for more than one day. The older model is excellent. It lasts eight year. Zojirushi does not make good product anymore. Trying larger model and same thing happens. Also, you have to clean up around the pot after few days because the water will accumulate and drip down when in "keep warm" mode.

1/1/17 Update, a little over two years after purchase:Downgrading to three stars. This machine still makes good rice pretty consistently, but we get an occasional pot of rice that is overly mushy or dry after the pleasant little alarm tells us the rice is done (we do wait 10 minutes before opening as with older machines even though it's not necessary). We use our machine almost daily for jasmine or Japanese sushi rice, but there should still not be such an inconsistency after only two years of use. The "Keep Warm" function is useless- it pretty much guarantees rancid cooked rice within a few short hours after cooking. It's fine if you are immediately consuming all of the rice - but then why pay a premium for fuzzy logic? Overall, it's been a real disappointment and we are searching for it's replacement.Original (4 star) review: Love the multi-function features of this rice cooker, including the steamer and ability to make perfect sticky rice. If you are Thai or cook with/for Thai loved ones, the sticky rice feature really is a huge bonus; it will come out as perfectly as if you had used the traditional basket method as long as you make sure to rinse your rice very well (and it tastes much better than the short cut microwave method). Our only disappointment is this rice cooker's inability to keep rice warm and edible for more than a 36 hour period. So far we have found that only dryer rices like jasmine or basmati will keep over 24 hours, and even that is hit or miss. Japanese/sushi rice must be removed within four hours after cooking or it turns yellow/crusty and smells rancid. I only took off one star because I have to imagine this is simply the way the technology has progressed. This rice cooker replaced an "old school" cooker that would keep any type of rice nicely for up to a week. With heavy hearts, we've had to throw out a lot of rice that has gone bad in the cooker as we continue to try to retrain our old habits. Just something to be mindful of when you are purchasing, especially if you've grown up with a rice cooker as a permanent fixture on your countertop!

Was using the 3-cup white Zojirushi cooker before this one, but got the display panel wet by accident and it stopped working abruptly, so decided to upgrade to this 5-cup version instead.Although it is well made and a lot more spacious, washing rice in the bowl isn't as easy as in the 3-cup one because of the 90 degree angle at which the side of the pot meets the base, unlike the curved base of the 3-cup cooker, which makes swishing rice around easy. We've had to resort to getting a rice washer strainer and use that in conjunction with a larger salad bowl to wash rice conveniently and effectively.We've only used the white rice and porridge settings so far. The white rice turns out ok, but not as fluffy and chewy as with the 3-cup cooker. The porridge is decent as well, and does last for quite a few days in the pot without drying out, but it just doesn't taste as starchy or "sweet" as the porridge the 3-cup cooker makes. Maybe it's because this cooker is still new and has yet to be truly broken into, but we're still disappointed enough not to be eating as much rice, or as often, as we used to---sort of ironic, since we upgraded to the 5-cup because we ate so much rice with the 3-cup it never seemed enough!I wish I could revive our old 3-cup cooker so I can get inspired about cooking and eating at home again.

Well. I am okay with this rice cooker but sometimes I wish i bought a standard rice cooker. Nice design but the quick cook feature takes 40 minutes and the regular rice cooking takes upto 1 hr. It takes bit long time to cook compare to what I had before. I thought this is made in Japan but came out to be in China as usual. Hopefully, this will last… .

Makes great rice, but a few caveats:1) The instructions are terrible. For a device that does essentially one thing, the manual and instructions are crazy complicated.2) I had assumed it cooked rice quickly; this is not the case at all. It takes about 40 minutes on the *fast* setting to cook rice.It *does* have the ability to keep rice warm for a long time (without overcooking). You just need to think of it like a coffeemaker -load it up and then have it autostart when you get home from work.

This is a budget rice cooker I would only recommend to people who don't have a stove. If you follow the directions on the box, you will end up with a layer of rice burnt to the bottom of the rice cooker. This device is sitting in my closet while I use my stove top to cook my rice.

This worked great for a while, but it suddenly just broke. I've only had it since December 2016, and have maybe used it 12-15 times since purchasing it. I would appreciate if I could get it replaced, or at least exchanged.

It stopped working after 4 months. I'm in the process of trying to get black and decker to respond to me.

This product was working good till first 3 months of my purchase, later I was having problems.Status goes to keep warm even though base of the cooker is not wet leaving the rice uncooked.It is better to buy this product in Wal-Mart as they provide 1 year warranty with replacement but this provider in amazon is giving only 2 months return warranty in case of any problems.

I decided to give this very inexpensive rice cooker a shot. One thing that I noticed was that there was this snapping sound while the rice was being cooked. It sounded like the metal was expanding. I never had this happen before, but it didn't seem to affect performance.We babied this rice cooker, making sure no utensils touched the non-stick coating other than the provided plastic spoon. After using the rice cooker for about 6 months (using it approximately once a week), we're starting to see chips in the non-stick coating.The rice cooker cooked rice well. We never had any issues with burning the rice on the bottom. However, it's hard to give a higher star rating because I believe the non-stick coating should have lasted much longer than 6 months. That was quite disappointing.

I use 2 cups of rice and 4 cups of water and that is the max it will cook . I think it is misleading to call it a 14 cup rice cooker, I have no idea why they call it a 14 cup cooker. If you cook even one grain of rice more it bubbles over and makes a mess to clean up.

no problems with cooking speed or taste of rice but it dries out the rice too quickly. my previous rice cooker was also zojirushi and similar price and appearance but did not do this. i choose the extended keep warm but for some odd reason, every time i check, it's auto switched back to the standard warmer.

Thought this was one of the best rice cookers out there but I was thoroughly disappointed. First, this takes an hour to make white rice when other rice cookers take 15-20 min. Second, my rice starts to dry out in an hour, much less 3 hours, while others can keep for almost 3 days! Third, the bowl is chipping and peeling even though I never use anything other than a plastic rice paddle. I won't be buying Zojirushi again.

Okay so this LOOKS enormous, but it is NOT. Its a VERY VERY VERY GOOD rice cooker. But its for two people who want a dinner or two. Its not for the big rice-eating family like mine. They make larger sizes though and let me tell you, this brand is THE BEST. THE BEST. THE BEST.

Missing measuring cup for the rice. Looks nice. 1 hour to cook the rice.

We purchase this rice cooker on Oct 30, 2016 and we use it a few times a week. It is nice to not have spill around like the old style ones. However, The holder for the spatula broken off and the power cord is having difficulty retract back. I hope these are the only problems we have.

I must rescind my glowing 5-star review. This was an excellent rice cooker for the first year. And now I know why the warranty is only for a year. At this price you would expect it to last for years. Just short of 2 years' use and the rice dries hard on top and around the edges after one day. Very disappointed.

This cooker was great for the money, but I've had it 11 months and it stopped working. No lights or heat. It's like the power isn't getting through the cord. A rice cooker should last longer than a year. As I've looked at other reviews this seems to be common with this item.

I bought this cooker many months ago and cooked several several times. Always over cooks and the bottom portion of rice burns each time. Tried cooking several types of rice but same results. Fed up. It's lying idle in my dark storage cupboard now. Back to gas top pressure cooker.

Brought it on December 1 2014 and worked till August 1 2015 and all of a sudden the light got shutoff and is not working any more.I was confused with reviews but now it is clear .Based on My experience i rate it 1 star

I purchased this rice cooker and used it twice before it stopped working completely. Will no longer turn on. It never moved off of its spot on the counter and was unplugged when not in use. To it's credit, it worked pretty well for a $20 rice cooker when it was functional. Unfortunately without the box I am unable to return this. Spend some extra money and save yourself the hassle of getting stuck with a broken rice cooker.

It arrived perfect. We did not have to use this for 2 weeks. It stopped working after 1st minute it started. Then I noticed the name of the brand "Black & Decker" which is not according to the real one, as I used this before. It seems that the seller sent me a FAKE rice cooker but took more price then it should be. If anyone buy this, then please check this after it arrives. I would like to return this item. But who will going to pay for the harassment. I have attached the picture of the trademark. Please be sure before buying this item..

When i purchased this rice cooker I gave it good ratings, however, just after 4 months, it has stopped working. the lights don't turn on and it dosen't heat. tried calling customer care but no one picks up calls. I cant return it also, as it is 4 months old. the warranty is a sham. avoid this and go for a better brand even if it costs you more.

The rice turns crunchy after just a few hours on the keep warm setting. It takes 60 min to cook white rice!

I had this for about a month. I think this is defected!. It cooked unevenly most of the time. Love to get money back. :(

We purchased this rice cooker one month and one day ago. It over cooks the rice. The rice does not "keep warm", it keeps cooking. We are so disappointed as this is a very expensive product and we are a couple of days out of the return window.

the rice does not cook well after one month. sad!!!! and it can't be returned for replacement!!

This product does not keep rice warm properly, so it spoils very quickly after it's made. Useless! Do not buy if you are a frequent rice eating family. We are throwing it out only three months after buying it!The attached photo shows the rice one day after making it. I have never seen a rice cooker do this.

This is my 2nd one. The first one was replaced due to the malfunction. It didn't circulate the moisture properly so rice became very dry all around the edge of the pan. The replacement started to do the same thing a year later. I'm from Japan and I trusted the brand, so this was a surprise to me. My Tiger and Panasonic rice cooker both lasted almost ten years of everyday use, but not this one. I'm getting ready purchase Tiger rice cooker this time. I can't stand this rice cooker anymore.