Side by Side Comparison of: SmartBidet vs Brondell

I recently spent a week in Seoul, South Korea. My hotel room had a bidet. Being a born-and-bred American, and maybe a bit uncultured, I had always assumed that bidets were a thing for women, so even though it was there in my room I didn't use it for several days. I may not have even noticed it, but the "flush" button was on a panel with several other buttons, so I was forced to at least glance at it, if just to figure out how to flush. Eventually, with nothing else to read, I began to look at the other buttons on the bidet panel. Curiosity got the best of me, and I just had to know what happens when you push the button with the image of water spraying up towards what appeared to be a butt. Well, suffice it to say that the last half of my week in Korea I had the cleanest bum I have ever had.
So I get home (to Texas) and immediately start looking for a bidet. I was happy to find this one, with pretty much all the features of the fancy one in my Korean hotel room. I ordered it. It came one day late (day 3 of a 2 day delivery), but I won't knock the product for the shipping issue. It was a bit harder to install than I had hoped, because I live in a house that, while very nice, was built in the 80s and has the same toilets and plumbing that was here when it was built. I had to replace the entire valve behind the toilet and getting the bolts out to remove the old seat ultimately required bolt cutters (which I happened to have handy), but I got it done. The "install" was much easier than the "uninstall" of the old stuff, so again, not really a product issue. I also had to install a power outlet. Luckily I am handy and there was a receptacle right on the other side of the shared wall, so it wasn't too hard.
I got it hooked up and plugged in. No leaks, no fouls, no errors. Took me about 1.5 hours, and I'm pretty handy, but again, at least an hour or more of that was dealing with the existing stuff.
Okay, so I had a friend over, and I was a bit embarrassed to try it out with him standing there, so I waited until he left. Once I had some privacy, I did the requisite startup procedures (see the instructions) which took about 3-4 minutes (including tank filling and water and seat heat-up time). It was all automatic with the push of a button on the remote. No need to get my hands wet or carry funnels or pitchers of water around or anything.
Now for the moment of truth. I must say, there really is nothing to prepare you for that moment. I suggest you start with the normal "back" wash instead of the "turbo". I also suggest you set the water temp to low or medium for your first go.
Okay, press the button... wait for it... wait for it... WHOA... Wow.... wait... oh... hmmm... uhhhh... well.... okay... yeah... nice.... yeah... I could get used to this.
For the first day or so, I even sat down to pee, just so I could use the bidet. I NOW know that bidets are for women AND men. You have heard this in other reviews and I'll repeat it here. This is the civilized way to clean your bung-hole. I don't know how I could ever go back to the old wipe-and-check method. Maybe for camping or the pre-historic public bathrooms, but I see the bidet as an important part of hygiene just like brushing my teeth now.
FYI: The first two or three times I used it, the water spattered a little bit onto my junk. That seems to have stopped once it got broken in a bit.
Look, I consider myself to be a manly man, but not a Neanderthal. I no longer see any need to scrub my dookie-chute with a piece of paper, although you may want to do a little dab-drying before running the dryer, just to speed up the process. You can spare a square for that, but no need to get a softball sized wad and hope it goes down. You will use a LOT less TP. Maybe 90% less.
Now, as for the "turbo" setting, you may want to keep your finger on the "stop" button the first time you try it. It is not for the delicate skinned. It is probably just short of powerful enough to peel an apple. I'm not sure if it is related to the water pressure in your home. All of the wash functions have adjustable water pressure, but just be warned. That said, if you are worried that it won't be powerful enough to git-er-done, rest assured that unless you are eating lead paint this thing will give it a spit-shine.
The dryer works better than expected, but don't expect a leaf blower. Without a dabbing with the TP, you will be there for a while. The air is probably equal to a hair dryer on the lowest setting with medium heat, at best. That is not bad for a bidet, but don't expect what you would get from an air compressor at the tire shop.
The oscillate feature works as expected. I wonder if it would cause excessive wear-and-tear on the motor, but so far it works exactly as you would expect. The sprayer arm simply jigs in and out about 1/4 inch each way. It does not turn from side to side, so make sure your stance is centered before you commit to sitting down. Still, if you are off by a little bit, it is pretty easy to squirm around and get it on target. The nozzle is also adjustable using the remote (again, only forward and back, not side to side), so your typical landing should work with a little tweaking.
As for the remote, it worked for me no matter where I pointed it, including straight up, down, sideways, in the opposite direction of the detector, or whatever. Keep in mind that my toilet is in a separate small room just big enough for the toilet and the passenger with saloon-style doors, so your mileage may vary. I wound up mounting the remote holder just beside the toilet roll holder, which for me, works fine. I don't even need to take it out of the holder to use it.
The seat and water heat up very quickly. It claims it takes about 3 minutes. I use it on medium heat, and it is fine after about 45 seconds, which means, at least for me, even if I turned it on just as I am sitting down the water would be ready long before I am. If you turn the heated seat on after you have already sat down, you will notice the heat within less than 10 seconds. Probably some body-heat assist there, not sure.
The soft-close feature is good, but if it is up and you are in a hurry, it may increase the urgency while you wait for it to close so you can sit down. I personally never close the top lid, but it also has the soft close feature, so you never have to worry about the SLAM that you may get with typical toilet seats. One good thing about this setup is that my old toilet seat would not stay open unless I held it open (huge pain in the butt for men when standing) but this one does stay open on its own, so that was a bonus for me personally.
I also bought a "glowbowl" type light, which fits fine under this seat. It is a nice accessory "add-on" I recommend when you are buying this on Amazon. Just search for "glowbowl". The SmartBidet manufacturer should consider adding this feature since you already have the electricity right there. I assume the addition of a motion sensor might have other benefits as well, especially for energy saver mode.
Bottom line (no pun intended) this works at least as well as the fancy one in my hotel in Seoul, South Korea. If, as others have reported, it works for several years, this may be the best money I have ever spent... At least on a cost per-use basis. I am married, so my wife will probably use it more than me, and it is a sure thing that it will get used more than once per day at my house. That probably calculates out to less than .10 cents per use over its lifetime, more or less. The reduced cost of TP will probably counter the added electric and water bill, if I had to guess.
Last point... If you are looking at other ones that cost twice as much as this one (I paid $249) I can say with confidence that this one works just as advertised, just as I expected, and just as well as the "heavy duty" hotel-grade one that I used in Asia. I researched everything on Amazon and this is the one I got. I am thrilled with it. I will update with any new discoveries or problems.

Stop your endless searching and comparing. Let me start by saying that I've had my eye on a bidet seat for well over a few years. I started building a house and thought to save all luxury expenses until after the home was built, which is what happened. I've been in my house for nearly a month and this seat was my latest "luxury" appointment added to my dream home. I know this is big investment for most of you so I'll break it down as much as possible. Since there is always some kind of compromise when retrofitting something like an existing toilet, let's start with the good, then I'll talk about the bad, if you can call it bad. I will also address this brand verses others.

The Pros: It's simply human nature to follow in the footsteps of generations past. Most of us were raised knowing how to use a toilet and after simply wiping with tissue. The more we wipe, the cleaner the tissue gets, but we all know it only really gets mostly clean. We accept that as good enough since it's simply how everyone does it. The pro part is that this product really works. I mean it REALLY cleans. When you lightly tab-dry your spot after cleaning, there is no trace of anything. Nothing. There is also this sense of satisfaction knowing that you're even cleaner than you used to be. That's also how I felt after moving from a regular toothbrush to a Sonicare years ago.

Before I mention the Cons, I'll say that the Pros outweigh the cons by miles.

The Cons: There is usually some compromise when you retrofit something. In this case, the seat is a fairly large statement sitting atop the toilet. It's wider and bulkier than a toilet seat and although you'd know that going in, once in place, I lost the beautiful lines of my expensive Toto toilet. Now, if I had to put a rating on the pro vs con, I would say 10 points to the pro and 3 for the con. Pro wins!

So yes, I'm completely willing to give up the clean lines of my toilet for this utility I don't want to live without now.

So let's now discuss features, price and how I ended up with this particular brand and model. If you're anything like me, you'll read a thousand reviews and compare and compare and compare till you feel you have your best answer. I did just that and thought for sure I was getting a Brondell swash 900 or 1000. It was a better value than Toto and reviews were great. Only at the time I was ready to pull the trigger did I stumble on SmartBidet and starting comparing features. It came down to this: I didn't want to spend upwards of $500 for something that could fail in a few years, so I made a price limit for myself which was $300 and under. After reading a lot of reviews, I felt the features of this model were on par with others' which were more expensive and reviews seemed to back this product up. I'll admit, I've had this installed for about 48 hours, but I've run it through its paces and I would give up my Sonicare toothbrush before giving this up.

Operation: This seat has more things than I actually wanted, but more is better than less. I didn't need a heated seat or even heated water. I live in Southern California, so only time will tell if I ever use either function. On those few cold weeks, we have here in LA, I might revisit these functions. I've tested them, and they work, but I don't feel the need to heat anything. I prefer this remote version to the versions with the controls on the side of the seat, mostly for aesthetics and cleanliness. Also, there is a dryer function that works well, but as another reviewer also stated, you're stirring around a lot of air particles that you might want to leave alone. I will say, though, it does dry pretty well. You'll still need a light tap with toilet tissue. The functions I feel are great are Nozzle Position and Oscillate. Only on my second use did I discover the water pressure + and - function and WOW. The top pressure might take graffiti off a block wall. Okay, not that strong but it made you chuckle right? Variable pressure is a great option for sure.

Only a couple days, but I really don't feel like I'd ever want to be without a bidet seat anymore. It's that good.

When I write a review I generally wait a few weeks to be sure I really like the product and that it continues to work the way it did out of the box. I've had this bidet for three weeks now and it is great. The seat is always warm and its three settings are perfect. I like it set in the middle but it can go warmer. The same is true for the water temperature. It has its own tank where it heats the water perfectly. The actual cleaning wand that sprays the water is great too. You can adjust the angle of the spray so it hits in the right spot and it has a setting for female so it knows where to spray. The wand also oscillates if you choose. I've used other more expensive bidets and do not see a difference. This one is priced right and does a great job. I saw some complaints about how well it dries and the more expensive ones that I've used work exactly the same. You just have to be patient and let the dryer do its thing. If you want it to dry quicker maybe get one of those turbo hand dryers you see in restaurants and install it upside down in your bathroom.

The installation was a breeze and only took me 25 minutes to do. Anyone can do it...no need to be super handy or higher a plumber. All that you do is turn the water off, remove the old toilet seat (2 screws), put the new one on (also two screws), take off the water filling hose and screw on a t-connector and then reconnect the filling hose. Super simple, super easy.

My only issue is that that seat itself is a little smaller than the original seat on my toilet. I wish it was slightly bigger.

I suffer from MS which makes standing up hard. I recently remolded my bathroom and the contractor mentioned a bidet, which I dismissed. A year later I gave it some thought and started looking in to getting a bidet, and after seeing what, they now offer with heated water, heated seat, a blow dryers, and a remote. After looking at price, options, and reviews I chose the SB-1000, and I love it. Installation was easy, with a well written manual, and it works better then expected, we love it, what a deal for the price. If your looking for a bidet, look no further then the SB-1000, as this will soon be the best seat in the house.

Ok, I now have seven of these. All on different toilets, all working, although the soft close on the seat cover, not the seat, has failed on four of the ones I bought five years ago at Costco, branded slightly differently, but clearly made in the same factory, and exactly the same otherwise. Bought two more, of this brand, from Amazon for a new condo.

The failure of the soft close on the seat cover on the older units is obviously not an issue for me. Everything else works perfectly. My one concern is what will happen if one of the remotes breaks, as there are no buttons on the seat, for backup, but maybe I can use one of the other remotes to program a universal remote. Haven't needed to yet.

Ummm, to be sort of delicate about it, American bathroom habits are disgusting and these sort of seats should be mandatory everywhere. No surprise how disease spreads if you observe a mens public restroom and the nearly universal lack of hand washing.

Update August 2017: Soft close on the seat cover continues to function well on the two new bidets, maybe the factory fixed the issue on the older ones which are at least 4 years older. No other issues with any of them.

I love this Bidet but I'm giving it 4 stars. Why? Because its spray does not appear to be aimed exactly in the middle where the cleaning needs to happen. I find myself wiggling about in order to get the full effect - if you know what I mean. It started off spraying at the target but now it sprays just to the left of the target. The spray can be adjusted up or down, not left or right.

Also, when lifting up the seat, the right-side makes a "click" as its lifted to the full open position - like the spring or whatever is used to keep the lid up, is slower on the right-side than on the left side and catches up as the seat is in the full open position. This does not detract from my usage of this Bidet and in spite of my 4 stars, I really like it and use it all the time. My wife hates it but then she's missing out on the experience. She hates the idea of a Bidet, not this specific one.

We have been using this for about 8 months now, and generally are pleased with its performance and benefits. The spray pattern and options are not as effective as one would hope, but still possible to make them work. The turbo spray setting is painfully high force, and the normal posterior wash setting does not provide wide coverage. The "oscillate" function only moves the spray nozzle in a forward / back motion, not side-to-side or circular pattern, so again, parts get missed.

The feminine wash setting works reasonably well for posterior wash since it has multiple spray jets to provide wider coverage, so that is what both of us are using all the time. I may have to reposition myself on the seat to get the spray where it is needed, and adjusting nozzle position of this function allows for front or back wash as needed.

Overall, using the warm wash after bowel movement has improved the comfort level down there as compared to using dry tissues for wiping.

My wife loves this. I was skeptical, but agree with the cleanliness and less toilet paper comments. Also this is very clearly the best value for the money. A superior product with great support.

Some important notes:
1. Our unit had a stuck washer wand upon arrival. After carefully reading the included instructions, I called their support number. Their tech answered the phone quickly and knew my question and the answer even before I could finish my explanation. You just manually pull the wand out the first time to get it unstuck. Plug it back in to the wall and everything works as it should. 5 star support, but I did have to make the call so 4 stars.
2. If your toilet is the round size/style, you should seriously consider replacing it. You can find elongated toilets for less than $100 and the extra size/length is worth the extra effort and cost. Buy the elongated model of the washlet and a new toilet, if necessary. You'll be glad you did. Normal round with washlet is just fine, but the elongated style is real luxury, if you don't already have one.

I tried to buy a second intelliseat bidet but they are no longer exist, this smartbidet is identical in every way except for the brand and prints. have a little bit of struggle when first installed as the wand won't move initially. manually pull the wand to unstuck the mechanism and do the trick. now all my bathroom at home equipped with these bidet/washlet. cleanliness plus warm toilet seat can't be beat.

I had an absolutely identical one bought from Costco (where is sold under a different name). It is excellent in all respects and easy to install. But now I understand why the former one cracked i.e., it should not be cleaned with detergents. The SB-1000 comes with a clear recommendation in this regard. Also SB-1000 comes with everything necessary to install it (you will not need to go a buy a reduction as mentioned by earlier buyers).

This is an amazing answer to not being able to have a true bidet in my retirement home. My only disappointment is that the male - female spouts extend about the same distance. The female spout could be improved. Other than that it was an easy installation and is nice looking.

Great product. I like all the options offered. As some have said, the forward position does not go forward enough. One thing to note is that due to the mechanism and equipment to run the functions the elongated toilet is "shortened" and the space you have up front is now like that of a round toilet.

These work great, simple to install. The drawbacks are the size- the uh, "mouth" of the bowl is reduced by the lid, and the nozzle is housed near the back of the bowl, under an overhang. That overhang gets "splashed" by various bodily function and actions, and while the lid LOOKS clean, you may or may not want to use a hand mirror and have a look UNDER the overhang. It can be a bit splattery...

I needed a bidet toilet seat for a disabled patient use. After much research, I settled on the Brondell S1000 because it compared favorably with the Toto at half the cost. I love it. My only minor complaints: a slightly short travel to the wand, but this is contingent on body type. If your budget allows, get this upgrade over the S900. The additional features are worth it.

This is more of a wish-list for additional features, since the other reviews here are quite informative, and no need to repeat them.I have an aged mother, 97 yrs old now, who is often incontinent, suffers from arthritis, but insists on "dying in her own home" instead of going into assisted living. So we have paid various caretakers to come look after her, but they often skimp on the personal hygiene especially after an incontinence episode. Due to her arthritis, my mother usually wipes back to front, when she remembers to do so at all, and thus gets frequent UTIs including the MRSA staph which is hard to treat since it is resistant to many antibiotics.A couple years ago, I bought the AMDM Intelliseat bidet for my family's use, and after testing it for a few months, got one for my mother to use. Unfortunately she has old-age dementia and can't remember how to use the remote, so usually a caretaker has to operate it for her. The wash stream on the Intelliseat is very narrow and can be painful when on the high pressure setting. Best results are obtained if the user rocks back and forth and side-to-side, as the oscillation feature does not move the stream sufficiently back and forth, and not at all to the sides. So the user (caretaker) has to use the positioning button to move the stream from one extreme to the other, which still does not clean the cheek area.So I thought I would try the Brondell Swash 1000, due to its adjustable width position, which should do a better job on the cheek area. Plus the aerated stream should be gentler even on max pressure. After my family has used it for the past few weeks, we find that yes it does a bit better job of washing a larger area, but not perfect. So I have given the Swash 1000 only 4 stars because it is 3 times as expensive as the Intelliseat ($200 from Costco back in 2013). The additional features on it (spray width, deodorizer, antibacterial coating on the wand, etc) are not worth an additional $400 IMO. It seems Brondell is charging what they think the market will bear, rather than based on reasonable costs. If AMDM would up their features, they could easily cut Brondell's price in half and still make a profit.And now for the suggestions: First, if the wand could also be rotated a few degrees either side so that the stream could be aimed at one cheek or the other, without splashing outside the bowl, that would be useful for infirm or aged folks like my mother. She finds it difficult to tilt, rock or otherwise position herself on the seat, so to thoroughly cover the entire buttock area.Second, for caretakers, it would be extremely useful to have a small video camera plus LED light, built into the seat mechanism, and a small monitor build into the remote, so as to enable the caretaker to see and clean any messy spots. This would reduce the number of trips to the shower and thus be quite useful IMHO. I recently bought an LED inspection camera for use in snaking wiring/plumbing through walls, engine port inspections, etc for $70. Granted this uses a fiberoptic "snake" with the camera and light on one end, and the viewscreen on the other, but Blutooth technology is cheap nowadays so a wireless connection between the remote and seat would not be difficult or expensive. I have even considered using this inspection camera with the Swash, maybe fastening it to the bottom of the rear portion of the seat, but it would get dirty quickly and be hard to clean, plus I'm not sure it would view the entire area. It would be much better if installed as part of the rear wand - the camera and light are very small, less than 1/8th of an inch diameter.Finally, with the above two additional features, a small joystick on the remote would be useful, so as to steer the camera and stream to exactly where needed.To me, the $600 price would be well worth it if Brondell included these additional features. Plus, I would think the bidet seat might qualify as a medical device if prescribed by a doctor, and thus might be a tax deduction, as it would enable aged or infirm people to stay in their homes a bit longer and avoid the $100K a year or more assisted living expenses.

This device puts the "toy" in toilet.We bought this because of temporary medical conditions in the past in which we wished we had a gentile washer.We waited for the unit to arrive before putting in the GFI outlet. Worked great because we were able to situate the outlet so a blue LED nightlight we plugged shine on, as well matches the blue LED on the seat. I am sure many would pay a couple of hundred just for warm seat and style. The automatic deodorizer when you are done is another great feature. The dryer is a little odd I am surprised it does not come with a tiny hair brush; it does help at the end to feel dryer though.After using it for a while you wonder if it was really worth all the money, until you travel somewhere and go without it for a week, than you really miss the clean feeling you get. Won't go into details as I am sure must people will develop their own technique. A manually initiated multi cycle process much like any cleansing device seems to work best; defiantly get one with a remote control.Really glad we got this. This is not a bidet in what many think a bidet is for; this is a personal hygiene devise to reduce paper usage, and give a gentler, cleaner, and more discreet bathroom experience.

My previous seat had a better water flow. This one is not so much a direct spray, therefore less water pressure on delivery. Not as effective as my intellseat that just finally quit. It works fine just not as good at cleaning.

Mixed feelings on this one. Price is hard to beat, but two major shortcomings: 1) there is no charcoal filter to eliminate odors and 2) it doesn't remember the nozzle position on a per function basis. So, if you are two people using separate functions, you will have to adjust the nozzle position every time you use it. It really should have a separate memory for Feminine, Male, and Turbo. Otherwise it gets the job done.

Also, the supplied water supply adapter didn't fit so I had to visit Home Depot to complete the installation. $5 so no big deal, but frustrating!

Ok, so if you got this far, at least you've come to the conclusion that although a bidet may be an excellent addition to your home, space is likely limited. And you can't really decide if you should pull the trigger and buy this.

Let me make it easy: Buy it.

We could get into the somewhat less than appealing aspects of bathroom hygeine, but after using a bidet-style lid, you'll feel cheated by anything less. Product works as advertised, effective and adjustable. Installation was a breeze. No need for addtional T-piece with standard plumbing fixtures. Being electronic, it makes more noise than a regular manual bidet, but no...um...manual assistance is needed for cleaning your bits and pieces.

Update: Aug 25. 2 months after purchase.
Have seen a sudden and significantly decrease in water pressure with some settings. Hoping to hear from the seller about possible remedy.

After researching bidet seats I bought one of these for every toilet in my house. I should have bought just one and tested it ahead of time. First, the good: I like the warm water wash very much, and the length of time the bidet sprays is perfect.

Now, the not-so-good. The dryer is useless. Even on the turbo setting the spray isn't as strong as I would like. I detect no difference between the feminine and the posterior settings. The seat itself is very light molded plastic. After six months of use is apparently permanently shifted to the left on one toilet and to the right on another. The angle of the lid means no weight can be put on it for any reason - don't expect to sit on the closed toilet while bathing a small child in the tub next to it. (I learned that one the hard way.) It's also huge. I installed the seat on my elongated toilet, and the resulting opening is barely the size of a standard toilet. The seat cannot be operated without the remote, so when someone else absent-mindedly walks off with the remote it's useless, not to mention frustrating.

I'm looking to replace these seats eventually. I'm disappointed with this purchase. For the price I expected better quality, more adjustability, and sturdier construction.

It was a bit too big for my 2 piece toilet which didn't really completely fit the toilet. Maybe my tank is too big! Tried it out and it does what it claims. Nothing fancy.

Purchased as NEW but arrived with the original seal broken and re-taped.

It looks good & easy to operate, strong enough to sit on the lid. But, I find the water pressure too weak for thorough cleaning & the dryer much too weak to be useful.

It's okay. the Toto's are better but cost more. Biggest complaint is that the water start out cold, even after taking quite some time to get started. Toto always had instantly warm water.

Needs to come with 3/8 adapters in the package for toilets that do not have access to the t-adapter it comes with. Ordering them took an extra 10 days and cost extra. Cost of those adapters is minimal with cost of the Brondell Swash.

The unit goes in easily and looks great. I had two issues: the water did not get warm enough. When I contacted the company I was told that the water temp had preset maximum and using the spray etc would cool it down, it was the spray and extra features that I was paying for. The second issue was that it didn't hit the right spot on the bidet mode. There were a limited amount of adjustments that could be made. Again I called the company and was told there was a learning curve and I may have to adjust my position. The people were nice enough, but I had used another brand at a friends house and did not have these issues. Thus, I returned this unit and am waiting for another brand to arrive.

Their customer service is dysfunctional. I called because the bidet was not even close to reaching female parts. I got the party line about the feed tubes for the water could only be so long or the base would need to be extended. So, if you are a woman and need front washing you need to use the adjust button on the remote to move the cleaning tube up as far as possible and then probably raise yourself up to get a thorough washing. I also found it appalling that the side buttons had a rear only button. Seems like the design was focused on men and not women. We did decide to keep it as it does help my 91 year old mother out. But the remote does not carry memory of the extended front position so I have to be there to ensure it works for her. I also found that if the move button on the remote was pressed, it again shortened the distance of the front cleaning. That was the problem when I called and talked to 4 customer reps at the company and none of them identified that that could be the cause of the shortened front cleaning. I find it interesting that the move is remembered by the remote, but not the extended front position. By working with the bidet for 3 -4 hours I finally feel that I know how to make it work at least minimally for the front position. For a $700 item, it is appalling what is not included, like memory for the remote. I also find it headed toward misogynistic in the lack of thoughtful engineering for the front female parts.

Fails due to an undersized tab that attaches the seat to a mounting bracket. Apparently the problem we have is common when transferring to or from a wheelchair. Solution is to epoxy the bracket to the unit but I'm not thrilled at doing that myself. I would prefer the company fix their design to make it sturdy enough for the likely user. Otherwise, we are relatively happy with the product.

Very low water pressure. I thought it would be like the BB1000 but it is not. I do like that you can sit on the seat, but, for usage, especially the turbo wash, I did not like it. Had to return it.

Got this bidet seat, it looked nice and comfortable - But it did not work. Connected everything right, lights and beeps went on, but the sensor didn't work, and the nozzle did not come out. Very disappointed, returned it. Customer support contacted me later to clear the matter. I did order another SmartBidet, buut a different model number.

Worked well for a 14 months. Just started shorting-out -- trips the circuit breaker every time it is turned on.

It worked well. Two months after the warranty expired I had a problem. I never received a reply from the company. I found a way of fixing it; it was a lose connection. But, when I wrote, thinking a heating element died, they didn't even tell me how to get a replacement. CUSTOMER SERVICE IS NON-EXISTENT. But, when it works, it works well.

My fear is that it can't be controlled without the wireless controller. If it is damaged or lost, although there is nothing wrong with it, you will be out of luck - $300+ for a toilet seat. It is a shame that this device does not have any customer service. If it did, I would give it five stars The lack of customer service lowers it to between one to two stars.

Hot water lasts 20 seconds tops, turbo has less pressure than regular spray and dryer is weak. I have a Brondell in the other bathroom, should have bought the same thing.

I purchased the Swash S1000 in May of this year to replace an S300 that had failed after a year and a half of use. I apologize in advance for the awkward discussion but if you really want to know what the product is like certain features need to be discussed. So... features first: the nozzle oscillation is a major step up from the S300 and makes a big difference in coverage area - you can set the nozzle to move back and forth through a decent range - enough in fact that my wife can use either front or rear nozzle for feminine cleansing. The ceramic heating system does appear to give endless amounts of instant warm water, and the heated seat works very well and very quickly. The deodorizer works somewhat but let's just say that it doesn't stand up to a medium challenge - you're better off flushing than relying on it for that. The warm air dryer is useless - it moves very little air and you'll likely drip dry just as quickly. The wait time for the nozzles to deploy is significantly longer than for the S300 - I find myself wondering if something has malfunctioned until the spray finally happens. Overall, if this were the end of the story I would give it 4 stars because it performs its major functions very well and I wouldn't want to go back to not having a bidet at all after using this.Second, then, some things that concern me: the nozzles, do in fact malfunction - maybe 5-10% of the time they make noise but never deploy. I usually have to unplug and replug the power cord to get it to work in those cases, though sometimes pressing stop and start get it going. Regarding the heated water, for the first few weeks if I tried to use the warm water stream it would heat the water to a comfortable temperature initially then suddenly shoot up to very hot; that issue lasted for a few weeks and disappeared just as I was going to contact Brondell about it. It hasn't reappeared since, so I don't know if it was a malfunction or if its something that happens with the new product and fades after some use. Finally, and this is the main reason for the two star review - it develops leaks. I went looking online and found many complaints about this and several videos posted showing the leaks. For us it started two weeks ago with a few drips near where the water hose fastens to the seat and I thought maybe the hose simply needed tightening. I didn't have time to address it until this past weekend and by then it was leaking from both sides of the seat in an intermittent stream. I sent the company a support request today; I'll update the review once they respond.

I had a problem twice within 6 weeks and returned for full refund.

The fan doesn't work. Everything else is perfect, but if the main component doesn't work...hard to give even 2 stars.

I will never be able to go back to life without a bidet seat. They are wonderful, and completely worth some expense. After I had my baby, they were a lifesaver. For those of us in cooler climates, I highly recommend endless hot water models. Bidet seats have also allowed our family to eliminate the use of toilet paper and its accompanying lint and irritation and replace it with cotton wipes that we pat ourselves dry with, and then just wash with baby's diapers.That being said, this seat was wonderful for two years before it started leaking onto the floor. I purchased two Swash seats for my home, a Swash 800 and a Swash 1000. Each one started leaking after two years of use. Unfortunately at two years the warranty only covers 50%, and the customer also pays for shipping. I didn't feel it was worth the expense considering the risk that it could break again soon and no longer be covered under under the three year warranty. I also have a Coco bidet that I paid under $300 for with all of the same features as the Swash 1000 except the controller is attached. It is not quite as nice, the spray isn't quite as precise, but if it only lasts two years I won't feel quite as unhappy as I am right now with this expensive seat in my trash.

I want to be able to tell you how much I love this seat, but there are too many problems to give it better than 2 stars. When it works well it is wonderful! I love the warm water option and warm air dryer (though even the full 2 min cycle won't leave you completely dry, we bought some toilet only wash cloths that I wash with the cloth diapers). I love how clean it gets you; I get really used to not using toilet paper...and then it breaks, and my bum gets sad.This broke the first time within the first year, the front cleaning wand stopped working. I was told had to pay for shipping but the rest of the repairs were covered (the shipping was pretty expensive). Then it took us a little while to send it out (a few weeks) because we only have one toilet and this was our only toilet seat so we couldn't remove it till we purchased a replacement seat. That bumped us into the second year. We found out that they wanted to charge us for the repairs. After the first year you only get partial coverage (I'm sorry I don't remember the exact numbers but it is something like they cover 75% in the second year and 50% in the third) now this was upsetting because the main reason we paid the extra $400 for this model was for the 3 year warranty. I know it does say it is limited but usually that means "limited to manufacturer defects" not limited in the amount of repairs they pay for. I ended up getting the repairs covered as though it were in the first year after talking to them, but I still was without my toilet seat for almost a month.It finally came back and the wand was working, but the heated dryer was broken. It just blows cold air, which frankly, blows. I was so annoyed by being without it for so long that I didn't send it right back. I assume that during the repair of the wand they broke the dryer, but I guess it could have broken in shipping somehow?? So, we held off and used it, well 3 months later the SAME wand broke AGAIN. Same as before it would only come out halfway. I was following the manufacturers cleaning instructions by using the cleaning setting and cleaning the wands with an (old) toothbrush and gentle cleanser. I again didn't want to send it right back because of what a pain it was so we held off, then the remote broke, then the other wand broke, so clearly I needed to call again for repairs. Instead of getting in touch with someone I get sent to voicemail. How frustrating! I just can't reccomend this machine for longevity, and for $600 that is important.Finally a word about cleaning. It is a pain in the butt. First, because of the width of the machinery the round model hangs into the toilet, which might not be a big deal for some people, but if you have small boys, this leaves them less room to pee and somehow pee always ends up getting up under the seat (between the actual toilet rim and the bottom of the back of this seat) I'm not sure if it is from terrible aim, or if it is from pee splashing up from the toilet. Bottom line though this creates a serious stink fest, even when I remove the seat (with the little button) and wipe under it every day. Also there are SO many nooks and crannies in there that are all getting urine into them. It's just gross. I am going to be honest, I'm not sure how they could work around this, because the air vents are needed for the blower and such, but it is a huge deal to clean. In addition to daily wipe downs I have to spend about an hour at least once a week doing a thorough cleaning-that's just the seat itself, not the inside of the toilet and such. That is a lot more time than a traditional toilet seat.I really like having a bidet seat because we are living in a rental and can't install a bidet, but I would suggest just going with a cheaper model than this one.

Very bulky and ugly, it looks like your toilet seat had a tumor. The functionality is good for the price, and points for American made, but it's noisy and less effective overall than the Toto. Do yourself a favor and upgrade to the Toto s300e. Yes it's more money, but the look and the experience is 10x better.

A yellow cover which covered the component for hot air seems to be dropped into the toilet which clogged my toilet after I use it for less than 10 times. I do not know how to unclog the toilet.

Bought this bidet 3 months ago and it has already cracked and is useless

Like many others here I fell in love with the idea of having a bidet in my home at a decent price. I did my research, read a million reviews and was confident in my purchase. Delivered, I am so excited! Go to install, disappointed immediately. Even though I purchased the round model it doesn't fit on my round toilet and hangs over the toilet with the inner lip of the toilet sticking out, who knows maybe they messed up and sent me the elongated. I decide I can live with this and fully install the unit. We let it sit for an hour or so to warm up and give it a try. It all goes down hill from there......
- toilet seat isn't evenly heated, one spot is blazing hot and others cold
- the warm water feature only lasts about 15 seconds before you get blasted with cold water
- the positioning options don't give wide enough range. It worked great for him, but when I tried the feminine setting I had to stand up and squat to get it to hit where it needed to be
- if you are on full pressure it sprays so hard that water literally will shoot out, spray across the room and hit the wall. I generally don't want things exiting my toilet
- now on to the drying feature. I decided to give it a shot and see how long it would take to dry without wiping, the answer is 27 minutes!
- lets talk about the drying feature. There is only one air valve, it shoots hot air out right by your left cheek. As it is quite hot air by the time you are remotely dry your left cheek is burning is burning from being blasted with hot air.
- I left on for a week or so to see if I changed my mind, nope. In that time the heated seat has completely stopped working. Assuring me that this is not the bidet for me.

Bottom line, spend the extra money to get something that really works!

Broken right out of the gate. I got the system installed (easy) and fired it up, but the wand didn't extend and just shot water inside the unit.

I also have a Toto c200 that works beautifully. Do yourself a favor and spend the extra $ for a quality tested product.

Very noisy and takes a long time to fill-up I also bought a bio-bidet that cost about $50 more but was well worth the difference. Update.. This bidet makes so much noise and takes so long to fill up I decided to remove it. I called a plumber thinking the noise was because of improper installation but it is actually the bidet. DO NOT WASTE YOU MONEY ON THIS YOU WILL END UP PUTTING IN THE GARBAGE BECAUSE OF THE NOISE LEVEL IT GENERATES.

Has not worked since I installed it and the customer support at Brondell doesnt answer the phone. They want you to leave a message and they will call you back.

There is a 1 inch crack from the bottom of the seat up the back of the top of the seat at 12 o'clock. A friend of ours has the same seat same crack same area.

Bought one in 2013, 2nd in 2015, after purchasing 2nd the first one died, sent to be repaired (partial cost to us) worked again for a short while, now has stopped again. Will purchase another brand, not reliable in long run.Update, turned off seat sensor and continued working, then remote stopped, ordered new one and worked another month, now the water heater has quit, going to 1 star.

Well first off the product was sold as new however, upon opening the box and proceeding with installation it was evident that this seat was not new. Water was inside the product already and there was hair on the lid! Yuck! Worst of all after a thorough cleaning and fully installed, the dang thing didn't even work! It just beeped and would not respond to any control manipulation. No wonder someone returned it, and then you just resell it!? Terrible!! BEWARE!!!

not good for larger butt, just a total misrepresention and description. not a full size elongate, seat to small. i will be more carefull about amazon sight unseen purchases from now on.

Got it and shipped it out of the U.S. IT worked fantastically for 1 week then just stopped. The Brondell guys have been great in trying to troubleshoot the problem, but will ultimately have to ship it back to the U.S. and ship down the replacement, costing me loads extra. Not happy. When it does work, it is lovely. I do concur with reviews that say the 'aim' is a bit too much to the 'rear' (literally!)