Side by Side Comparison of: nixplay

Do you have an older person in your life?Someone a fair distance that doesn't really 'do' technology?This is perfection in a box.Purchased this for my grandmother's birthday. She's 93, doesn't really do tech and the family is all about so this was a perfect gift.The screen is beautiful and sharp, the device itself is tough and solid. The 'stand' cable is a bit odd but once it's up it's pretty up.I love the online features - I provided emails to all of the family and we load them up with selfies and video messages for her to see and they download and flow through without her touching a thing. And it's nice for her to be able to see the family regardless of how far.

This frame is not just the run of the mill digital frame. It does just show digital pictures but it's how you get them to the frame that is the best part. I have bought 2 of these frames now and it's because I was happily surprised at how easy it was to us.I bought this for my in laws and now my parents to share my families life as it happens with them. If we are at the zoo, on vacation, or just at home and take a picture of something our kids are doing with our phones we just instantly send it to the frames that are at the in laws and parents house. They LOVE being able to come home frome work and see what their grandchildren have been up to. They have said it is something they look forward to. With the phone app sending pictures is effortless so it's not a chore to send them it just becomes something you naturally do. I do not pretend to be in anyway a technology genius so the fact that it's easy for me is a good sign that you could easily setup and use the frame.If you have family that you do not get to see often or live in another state this is a great way to make them feel that they are still a big part of your life. With how easy it is to use I believe that is was worth every penny and I do think I will purchase another one in the future.

What a fantastic purchase. I thought this item will use a usb or memory card for displaying pictures but i was wrong. This digital photo frame uses a cloud system. After setting up a account on nixplay and linking your photo frame to your home wireless wifi, you are able to upload your pictures anywhere around the world that has internet service. You can even upload your photos from your phone using the nix play app and display pictures on your frame instantaneously. I live a few miles away from my mother and I log on to her nix play account, upload pictures from my computer and she can view them on her photo frame after I press save. There is no need to physically be by a digital picture frame anymore to upload photos.Set up for nix play account was a breeze and if you are a novice tech. user, just take your time and you will be able to set up your account.I would recommend getting a bigger size, The 7 inch is way to small. a 10 or 12 inch model would have been preferred.

I purchased two Nixplay frames recently and they have been great so far. Rather than having a standard digital picture frame you kinda forget about and never add pictures too, these are very easy to keep new updated photos going to your frames. I have the 7 inch Seed for my office. It is on the smaller side, but a great slim frame for my desk. I bought the 12 inch original for my parents who a few states away.The best part about these frames are the ability to easily add photos. Just had our first kid and wanted an easy way to keep photos coming to my frame and to my parents. With the Nixplay app (for iPhone or Android), all you have to do it snap a picture on your phone and send it through the app. It updates automatically on the frame as long as it's connected to wifi. The grandparents can get new photos daily with very little hassle. Photos can also be uploaded from your computer or Facebook, Instagram, or Dropbox accounts. You can also send invites to other friends or family to send pictures to the frames. You can have up to 5 frames per account and can designate which frame (playlist) to send pictures to.Set up was very easy. Plug in the frame, create a Nixplay account, link the frame, and start adding pictures. There are some features that allow you to control how long each picture shows, sleep periods where the frame will remain off, clock on screen.

I've ordered 12 different picture frames from Nixplay because of the ease of getting pictures onto the frames. Most of those frames have been the 8" Edge. We gave one to my parents, one to my wife's parents, and then we decided to give them to other family members. I think the best purpose for these is to give people not living with you the chance to see pictures easily and have them be updated frequently.I think I still lean toward the Edge, but all their frames are great regardless. I'm using this particular one at work. I have restricted internet at work but this frame is still able to retrieve the pictures and display them for my enjoyment. I know the resolution on this isn't as high as the larger models, but I feel the pictures are very crisp for my own enjoyment and I like being able to show my interested coworkers the pictures. For where I use this (work cubicle), the 7 inch size is ideal. For home, I bought the 8 inch size frames.What I like most about this frame (or all the Nixplay frames) is that the setup is super easy and once setup*, no additional work is required. I just email pictures (or my wife emails pictures, etc.) and they show up on the frame. I also like that I can restrict who can email pictures so that I don't get any spam. Compared to the Edge, I like how the thicker cord supports the frame to hold it in place and lets you choose the angle; the cord is also a problem -- I have an 8" Seed in a room in our house and the cord is so thick it doesn't wind up easily. At work the cord is stretched out and out of the way; at home the cord is NOT stretched out and that makes it easy to catch it on things/feet and move the frame. The remote works very well; however, there's no obvious place to put the remote and this particular frame does not have buttons on the frame should the remote get lost.Although this frame has features to pull pictures from Facebook, Picassa, dropbox, etc., my wife and I have never used that feature. I think we prefer to select exactly which pictures show up on the frames and we do that by using the email method.* One odd thing about the setup -- I can set up everything BUT the frame's time zone using the web page. So, while I can set wake and sleep times, that's somewhat meaningless without being able to set the time zone for the frame.I'm normally pretty lazy about writing reviews, but Nixplay has offered a $30 Amazon gift card to write a review. "We're inviting you to share your experience, whether positive or negative, about your Nixplay Frame". As I had already purchased 12 different Nixplay frames, I don't think it's affecting the content of my review, but it is giving me motivation to actually write a review.

I liked it enough for a gift that I bought one for myself. It is VERY simple to use and teach others how to use. I really enjoy that now all of the cousins can send pictures straight to our grandparents without a lot of work or making them go somewhere to find them. What I'd like to see enhanced is the stand. It will hold the frame up on its own, but if the rest of the cord doesn't have a 'natural' angle it tugs at the positioning of the frame.

I first purchased this frame in 2014. It was super easy to set up and I have the app on my phone and iPad which makes it super easy to update with new pictures, even from the other side of the world. I have been researching a digital frame as a gift for a family member and I have to say, after reading until my eyeballs hurt, I really can't find another digital frame that is any better than this one, so I will be gifting ANOTHER one of these. (I've previously gifted this frame to other family members, too.) The simplicity, picture quality and the app make it simply the best. I've owned other brands, i.e., Kodak. Does not compare to this one. The only reason I researched other brands was because I wanted to make sure it was up to date technologically. This one is. I love the options that the app offers, too, like captions, color adjustments, motion sensor settings, etc.

I don't often write reviews because I'm lazy. But this product deserves attention. I long awaited something to come along that was easy for a person that is not techy...meaning even I could do it! The instructions for this item are impecable, within minutes I was enjoying precious photos. As a small child one of my favorite memories was when my dad would set up the old projector and screen and do an old fashioned slideshow of our family...me as a child, my parents young and in love, my grandparents as young parents. We would get popcorn and sit as a family and I can still smell and hear that machine running...flashforward to 2015. My children and were able to get popcorn and stare at our history flashing before our eyes for hours. Its a beautiful (and easy!) thing.What's more, I will be purchasing more frames for other family members as gifts, that I can control! Our 85-90 year old grandparents, my children's grand parents, cousins, friends...we haven't had the luxury of living by any extended family in many years. The most painful part about that is we don't get to share our children's daily lives with anyone. Their dad is currently living overseas so its just us. This piece of technology allows us to share daily life with others, and that is honestly priceless. I don't feel so alone.Finally, I hope this frame helps my children remember all the wonderful times we have. Currently we are watching 2014 and being grateful for it, and looking forward to what pictures will glow for 2015. Thank you for this amazing, usable product!

My wife and I have a few other email/wifi picture frames, but none of them compare to this one. We have bought several of the 10" ones (another brand) as gifts, but we LOVE having this giant 18" frame for us. We have it on our mantel, and it is quite an eye-catcher with these vibrant pictures rotating through. It is very easy to set up, and extremely easy to manage. If you spend a little time setting it up, it can basically keep itself organized even with multiple frames (emails from different people automatically go to certain playlists which in turn go to the appropriate frames). These frames are great as gifts (especially for grandparents). It makes it so easy for all of the kids to send pictures so the grandparents always have a fresh look at what's going on with their kids/grandkids.

I grew up in a household where there were picture frames all over (walls, dressers,nightstands, etc i think you get the point) so when I got my place I wanted it clutter free and picture less. This worked well for me until I had my first born. I love this frame and the simplicity of it all. The screen size is bigger than my ipad air so its really easy to see the pictures even from a distance.I set up my email address as an approved email address on the website along with a few family members and I put them to automatically go into my slideshow. So whenever one of us takes a cute pic of my daughter they email the pic directly to the nixplay email address and it pops up on the slideshow within a 15/20 mins.I've had other digital frames but I always feel like it such a burden to update the pics on the usb or memory, having the wifi on this frame with the ability to instantly send a pic to the frame is the easiest and really allows you showcase great pics in the home/office.

I've seen these on the desks of people at work for a few years and finally decided to get one. During my research I was thrilled to learn that not only were the screens much larger then I had seen, but some of them had Wi-Fi. I liked what I read about NixPlay and if I don't like it, returns are easy with Amazon.Well I bought 2 frames, the 15 inch and the 12 inch and I am keeping them both. They are huge! My only regret is that I didn't buy the 8 inch frame as well which I have since ordered. I will have the 15 inch in the living room, 12 inch in the bedroom and 8 inch at work.Setup was really easy with the quick start guide. I had both frames up and running with a handful of pictures I quickly uploaded to my account on the website. First I created an empty album on the website, then uploaded pictures to that album. Next you create a slideshow and add one or more albums to that slideshow. Then you add one or more slideshows to a photo frame. I haven't quite figured out the benefit of slideshows just yet as it seems like an extra layer that isn't needed.I plan to mount the frames to the wall at the house. It uses metric machine screws #4 by 12 and I bought ones about 1/2 inch long. I slide off the square plate on back. You have to nudge it around until you get it to come off (plastic tabs on the back of the plate are in some holes). Now it looks like you could put one or two screws into the wall and then set the frame over those screws and push it down to lock it in place. You could also buy a mounting frame like they have for flat screen TVs. I plan two use my screws to put in the mounting plate holes on the back of the frame, leaving them sticking out some, wrap picture frame wire around the screws and then hang it on the wall.I have set my frames so that they power off if there isn't motion after 5 minutes. You can set it for higher time amounts too. The remote control works great and since I will be mounting this close to the TV in the living room, I like that I can use the remote to turn the frame off. If I'm watching a movie and don't want it to pop on when someone moves around. There is a slot in the back of the frame to store the remote but I plan to keep it with my other remotes.I did try Facebook and while I don't have a lot of pictures on Facebook that aren't already on my computer, what was cool was I could grab pictures from my friends on Facebook and add them to an album. I think the quality that Facebook stores photos at is lower because they don't look as good as the ones from my computer.Speaking of quality, you have two settings, upload the full image size, or an optimized size. I have been using optimized so far and they look good enough for the casual event pictures I have loaded so far like Mothers Day. When I upload more formal shots I plan to try out the full size option.Since some pictures are landscape and some are portrait, my initial plan was to have all my landscape pictures on the 15 inch frame and portrait on the 12 inch frame. I have since changed my mind. The frames are so large that I don't really need to maximize them like I thought. You can set it to either full screen or fit to screen I believe and I like fit to screen. Fit to screen seems to show the full image where the full screen will crop photos to use the entire screen.The frames do have a USB port and memory card port but to be honest, with Wi-Fi, I don't know that I will ever use those features. If my Wi-Fi is ever down, the frame will just play the pictures that were last downloaded from the cloud.I imagine that as soon as my parents see this I will be buying a frame for them and the cool thing is I can send different photos to different frames. I can send the same slideshow to multiple frames or different frames. I have been wanting a digital frame for years but am glad I waited because I think the nixplay frame has everything I could ever want in a frame. Highly recommend!

UPDATE: Upping to 5 stars (from 4) because I am really enjoying the frame overall the issues I mentioned aren't worth docking 1 star.I bought one of these the first day it was available for sale and I was initially disappointed. The frame did not perform like the W08A I had purchased. However, after the the software update I received 5/8/2014 (version 1.7), it seems to be working well and I am now very happy with the frame, and I even ordered a 2nd one!I have 3 suggestions for the frame.1) Slideshows need a random playback option, and from what I read on their support forums, this is in the works.2) I would like to be able to configure a DND time period, where the frame is asleep and the motion sensor is disabled. The reason for that is that I have one frame in my bedroom and don't want it kicking on during the night for any reason (and I am too lazy to turn it on/off manually everyday).3) I would like higher resolution screen (comparable to a retina iPhone's PPI).I'd actually edit my rating to 5 stars if the first 2 are addressed.Also, this frame has VESA mounting holes underneath a slip cover on the back. Their product description does not mention that like it does for their non-cloud frame.Finally, NIX seems like a great company that stands behind their products. The unit I ordered had one bad pixel, and after I contacted NIX, I had a new (perfect) frame in my hands the next day.

Bought three of these as gifts for parents and grandparents and they were a hit. I live out of state so it's nice that I can send pictures directly to the frame with the Nixplay app - much faster than printing out photos to put in a frame.The size is good, definitely wouldn't want anything smaller. The frame does not have a stand on the back but can be propped up by the stiff power cord, which can be kind of awkward.A little challenging to set up if you're not very tech savvy, but once you get the hang of it it's not hard to upload new pictures or manage the slideshow.

Easy to set up. Easy to use app. Good quality color in the pictures. Easy to link multiple frames. We gave them as Christmas gifts to great grandmas, ourselves, and our adult children. It is fun to see what new pictures show up. Only negative is that this frame is really small for display and if the frame is set up to show vertical pics, then the horizontal ones sent to it are tiny, and vice versa. Get a bigger frame if you want to set it up across the room from you. Also, setting the option to full screen (fit the screen?) results in only part of the photo showing, so that setting was useless as we saw only knees or chests of people in pictures.

This would be a great present for an out of state grandparent, assuming someone can go through the hassle of setup for them.Pros: - can upload remotely to cloud storage.- clear enough picture- does only one thing and does it well. Not a tablet so it won't walk off.Cons:- photos are often poorly centered.- can't upload from cameras. Need app.- Needs yet another cloud storage with small (2016 standards) cloud storage quotas.- on all the time, motion detector settings don't seem to work.- bulky and pricey compared to basic android tablet.- remote is silly and easy to lose. What's the point if I already need to install an iphone app that could perform as a remote?TOP negative experience. Got this as a gift on christmas, but unusable b/c Nixplay servers were down.TOP positive experience. Had for year and hasn't broken.TOP Surprise. I actually dont miss the fact you can't load from media. We gather around laptop when needed.[UPDATE August 2016] I wanted to update photos for the first time in 6 months. I ran into 2 problems. Problem 1, I can't find the remote, so I can't update the nixplay wifi password. Problem 2: None of the email accounts I entered into the password recovery are recognized as known user accounts by nixplay's site. I've emailed their support and I'll provide updates on what happens next.To be fair, I can't blame nixplay for my mistakes. However, it brings to light some usability issues that make users like me "incompatible" with this product.Things I could have done to avoid this issue (1) Tape the remote control to the nixplay device. ( I think it might have gotten lost in a move ) (2) been better about storing credentials in my password manager. I did register the product and am actively using it. Don't know how I could have used anything but my normal every day email accounts.Things Nixplay could do to help avoid this situation: (1) require a just remote app, not require both a remote app AND remote control. (2) Provide single sign on with large services like google, Facebook, dropbox, etc. (3) Provide direct photo sync with services like google, Facebook, dropbox, etc. (4) skip the custom hardware solution and make a nixplay photo app for cheap, 7 inch touch screen[update August 2016] I had a very positive experience with support and am upping review to 4 stars. After i sent them photos of the serial number on the product, they provided a free replacement remote overnight. Resetting my credentials was a breeze. I'll try to add photos tonight.

The Nixplay Seed 7 inch wifi digital photo frame is great for most people and purposes, but--for me--misses 5-stars for lack of features and customization given the relatively premium price.I bought this for a family member whom is facing Alzheimer's in a managed care facility a good distance away. The frame provides me the ability to send photos of the family to his frame any time even though I can't visit often. He loves the frame and, given his limited cognitive abilities, provides a no-touch solution to allow him to view pictures that would usually require a computer and social media (which, for him, is no longer an option). For him, this is a 5-star item.For me, on the other hand, I'm a bit underwhelmed, given that there are far cheaper frames on the market. There are very few features and no customizations for the frame. Such customization isn't necessary for the frame to function, but would have added a great deal to the usability of the frame, such as the ability to change the size of the text on the screen, or additional ways to show the day and time (look up "dementia clock"). Such customization would require very little programming, and there's no possibility that the hardware couldn't handle it, so it's a shame it's not been further developed. Additionally, while there is an android app, it's exceptionally simple, allowing only uploading and labeling of photos and nothing else. Additionally, had the frame been something for use in my house I'd have been disappointed with the screen. It's not bad, but it's certainly not what I'd call good; given that the purpose of the frame is for photos, it really should be higher resolution and have better viewing angles.The biggest disappointment is that I can't add a photo and know when it's being shown. When I bought the frame I thought I might be able to send photos while on the phone and be able to discuss them while they are on the screen. I suppose that was asking too much; unlike the missing features I mentioned above I understand that this would not be a simple thing to program (but it would be possible). When you add photos to the frame they simply go into rotation with all of the other photos, which means I can't say "did you see the picture of XYZ?" while on the phone. If this feature were added I'd probably forget every other gripe and call this the best thing to happen since sliced bread. A guy can dream, right?

This is a cool product with a few small issues so far (I've had it for all of 12 hours). I think over time it will definitely mature and most of the concerns/issues I have are things that can be addressed by updates to software and the website.The Good:A connected picture frame you can actively attach to your online accounts and send pictures to, this makes it a appealing to give as a gift to parents/grandparents and keep them up to date with your life no matter how far away they are. It's basically an Android device with a skin that lets you show photos. The picture is a little misleading, there is no back flap/stand, you are seeing the front and back of the frame in the same image. The cord is stiff enough to act as a stand (it is a standard USB type A on the end and doesn't detach from the frame).The Weak:* I haven't had a lot of time to play with settings, but from what I can tell, there isn't a way to adjust the color balance on the frame and it is definitely shifted towards the blue end. I was planning on seeing if I could make a basic filter to apply to photos to color correct them for this frame, but that is an extra step most people won't want to do when they are just sending photos from their phones to the frame.* You more or less have to pick one aspect ratio for all photos going to this frame because if you send horizontal photos to it in the vertical it will take up a tiny fraction of the screen. You can choose to have photos auto scroll around the picture to fill the screen all the time, but who wants pictures bouncing around on their photo frame all the time. It would be nice if there was a way to auto-sort photos by aspect ratio.* The documentation in the box doesn't tell you much about how to get pictures on the frame. It tells you to go make a cloud account, but there "Tutorials" basically come as "Friend Messages" and don't tell me all the really useful information I need. You can DO a lot of the things you think you can (like emailing photos to the frame and having them automatically added to the active playlist by adding pl: PLAYLIST into the subject line of the email. Maybe anywhere in the email, who knows?), but it isn't obvious. I'm not sure what linking to Facebook/Picasa/Instagram/Flickr does and it doesn't look like I can find out easily BEFORE I decide to do it. (Why isn't there an informational box on the page before I link to an account)The End Result:This is still a work in progress. With a little pain, you can figure things out and a LOT of what you are SURE must be possible IS, but it isn't always easy to figure out quickly. This is important when many people will be giving these as gifts to family members that might not be technologically adept. I really hope there is a hardware setting to fix the color cast, or a way to auto apply filters to all photos in albums.TL;DR Sending a photo directly to the active Playlist:You can email a photo directly to the active Playlist if you know it's name. Make the subject line of the email with the photo attachment:pl: PLAYLISTNAME(where PLAYLISTNAME is the name of the playlist you want it to go in. I'm not sure if it is case sensitive, but I assume it is.)

This is a great photo frame and particularly good in that it allows you to easily upload photos right from an app on your smart phone. It makes it easy to have the latest, greatest photo right there instantly among your other photos on the screen. The one disappointment is that this 7 inch model is hard to see from across the room. It is really best to use on a desk a few feet from where you are sitting. If it weren't so expensive, I would by the largest model.

I bought both the Nixplay and the Pix-star frames to compare them side by side in an effort to make my own conclusion given there are so many conflicting reviews. In short, the Nixplay has better picture quality (to my eyes) while the Pix-star has a few better features. Considering hardware cannot be upgraded but software can, i'm keeping the Nixplay frame hoping the features will be improved on the coming firmware updates.I bought this as a Christmas present for my parents and they really like it. Another feature that made me choose the Nixplay frame over the Pix-Star? It has its own App. I installed the App on my parents phones and a few minutes later they were sending all the pics they have taken of their grandchildren to the frame.Some suggestions for the Nixplay team:1. A notification icon letting the user know new pictures have arrived. Also, giving the user the ability to view and edit (delete) the new pictures. Currently, unless you are sitting staring at the frame, you'll never know you have received new pictures. The pix-star frame has this feature.2. Who send the pictures as part of the notification.3. More transition options.4. A collage (multiple pic) display option would be nice to have.The pix-star frame has some games and the ability to listen to online radio. I don't buy a picture frame for any of those two things (that's what phones and tablets are for) so it didn't matter to me.If needed, I'll update this review in a few weeks.

This was bought as a gift for my husband's mother. However she was staying with us when we gave it to her, so we were able to set it up, and play with it for about a month before she left. In the past my parents have gifted digital frames to my grandparents, and they always end up disappearing. I assume they stop working or just don't do what they are supposed to do. What makes this frame great is that I can update it online and the frame will update wirelessly on my mother-in-law's end. Did I mention we live thousands of miles away? So great!The picture quality is excellent. You can set it to go to sleep or wake up depending on sensing movement in the room. It starts back up where it left off when it comes back on. We usually share all of our pictures on Google and we were able to load all of the pictures from there. It was so fun to see all of our photos that I suggested we get our own frame to keep at our house. We currently just look at the pictures on an app on our phones. This frame is a bigger, nicer way to view them.We held off on buying our own frame, and thus the only 4 stars. The reason being the interface, software and app integration is not really all that easy. We have been looking and waiting for a frame (either an update to Nixplay or perhaps another company) that makes it all seamless. For instance, I technically should be able to send a picture from my phone direct to my mil's frame. The Nixplay app doesn't do much except open your email for you to send from there. But then you have to have already set up your email to be a authorized sender. Then you have to make sure you have an album set up to show on the frame. And even after all that we still couldn't get it to show up on the frame without logging into our Nixplay account and dragging it to the frame to update. After doing that, it played on the frame once, and then I don't know what happened.However, all of our Google albums play quite nicely. Annoyingly though, there is no option to randomize photos. So you're stuck going through all the photos each time, unless you choose a specific album to play. When adding a new playlist I have to drag it to the top of the playlists, it doesn't automatically get played as the most recent. Although sometimes it does. Go figure.I feel like the technology will get there eventually, and then I think these are a great idea. I used to scoff and say why buy a digital frame when your computer's screen saver can do the same thing? Well it can, and maybe it even does it better. But you usually don't have your computer sitting out in your living room. With this frame, I found the family would sit around it and just watch the photos and talk about old times. That's a good part of its worth right there.

Bought this for my parents for Christmas. The first one that was delivered wouldn't connect to their WiFi. The second one would connect just fine, but when they attempted to register the frame online the Nixplay website wouldn't complete the registration/setup process...even after trying over a number of days. Initially the site wouldn't recognize the frames serial number, but that was fixed after the first e-mail to customer service. However, after that Nixplay customer service as useless; providing ridiculous advice such as it wouldn't work because they needed to use Chrome or Firefox instead of IE. My parents say that the frame is nice look and appears to have a lot of nice features, but that's not worth anything if you can't even get the frame setup.Update: 3-more stars because of the outstanding customer service that Nixplay provided to my parents to fix the problem AFTER the initial 1-star rating. But, it sounds like they were going to take steps to address the initial problems with the customer service as well, so I'm giving them the benefit of the doubt. Now that my siblings and I can e-mail photos to the frame, my folks are loving it. I may buy one for myself.

I bought this frame to be able to send pictures to it from my cell without having to hook it all up to my computer.Pros - Large screen, great resolution. Lots of features including motion sensor which helps with the life of the frame, it turns off if there is no movement. You can burn thru a frame pretty quickly if it is constantly on, speaking from experience.Cons - The frame has no internal memory, which means either you upload your pictures or insert a USB or SD card, you can not view pictures from both features at the same time. I had to upload 1200 pictures to the cloud to be able to view all pictures at the same time, which was a time consuming task.1st attempt -Tried on my laptop with the SD card to transfer to the cloud, wasn't working. I was determined to make this work!!! I transferred all the pics from the SD card to a USB drive to take to work to upload. I'm not sure if its the newer computer, transferring to USB or changing the upload settings to optimize but it seems to be working, not a speedy process. Also note, when uploading your pics each playlist only holds 500 pictures, so I advise only uploading 500 at a time, better to organize.For those of you who aren't computer savvy or have any experience with technology this may not be the frame for you. There is no way my husband would've been able to figure this all out.

Cons,No random play yet. Maybe I should oped for non-cloud version, but they were at the same price when I placed order.Will not auto start slideshow when SD card inserted.ProsCan handle 4000+ picture, possibly much more.Color is good, a little color shift to red but better than shift to blue.Auto-resume works as intended, resumes from where it left.Wishes,It could have a wood frame. I plan to add a wood frame to it and mount is on wall.This is the most suitable digital frame on the market, nothing is better now. Maybe manufacturers are not into these any longer, sad fact. After all, ipads or similar products can not be mounted on walls or put on desk all year long.

I selected the Nixplay 15” cloud frame to replace my 10” Pixstar frame which itself was a replacement for a 1st generation Kodak network frame. I wanted the larger display and the ability to play 720p video. I’m very pleased with the hardware used for the Nixplay compared with these and other digital frames. With its 1024x768 image the Nixplay displays pictures and video beautifully. The colors are perfect, brightness and contrast are correct and with the LED display you get a really accurate reproduction of the images using very little power. I installed a 64Gb SD flash installed so there’s space for hours of video or thousands pictures. As far as the hardware this seems to be the best cloud frame on the market.Unfortunately I cannot say the same for the software and at this time I’m unable to give the frame a top 5-star recommendation due to some serious software design concerns. The Nixplay frame has the potential to be the best-of-breed product for all cloud-based photo displays but only with some corrections to the functionality. The main change needed is to the behavior of the frame when it restarts after being interrupted. I’m talking about the common daily interruptions like turning the frame off with the remote or when the motion-detection timer triggers a power-down or even just going back to the frame’s menu to change a setting. Unfortunately the frame does not remember its position and every time it is interrupted it always reverts to the first picture of the first slideshow. When restarted it should pick up from the same point it stopped, not defaulting back to the first slide. I cannot tell you how annoying it is to always see the first few pictures every time it comes on when you know you have several thousand images in numerous slideshows published to the frame. Each time the motion-detector turns the frame back on it actually teases you by showing a split-second view of the last image displayed and then immediately reverts to the first image every time. Why would you design it that way - it completely defeats the purpose of the motion detector.A frame of this quality could and should have much better control options. This is the start of a great product and the designers must realize the typical user is going to build up a large library of shows over time. Beyond a simple default setting that makes the frame resume the slideshow where it left off, it should also have more sophisticated controls. For one, the ability to build playlists of slideshows and a capability to schedule shows under clock control are needed. It should also support better modes of random-play operation like picking complete slideshows randomly instead of the simple shuffle-every-pcture mode.The Nixplay team appears to be responsive to customer's concerns on their web forum so I’ll be posting these feature requests there. If they can fix some of this I intend to purchase several more of them and at that time I’ll come back to upgrade this review.

Much smaller than I thought

Nice product, but with a major flaw.Overall, this is a nice product. Good looking hardware, useable website interface, many options. However, a major feature myself (and multiple other users, viewing the blogs on the Nixplay website) are looking for is the ability to send pictures to frames via email. When creating an account you are assigned a 'username@mynixplay.com' email address. You can use this to send emails directly to a frame. HOWEVER, if you have 2 frames connected to the account - for example, one frame for each set of grandparents - you would want each frame to have it's own email address, so you could send specific photos to each of the frames. SORRY, YOU CAN'T. You only get 1 email address. In 2014 a Nixplay representative wrote on the blog that this feature was in the development pipeline. It's still not available. This one missing feature makes this product almost unusable for me. (Maybe I need to create 2 separate accounts - one for each frame? I'll give that a try. Too bad you need to try workarounds for basic product features).

The colors look a little washed out but, other than that, works great.

The concept is great, but I can't get it to work on my mom's wifi. I could have gotten a cheap one and achieved the results I'm getting now.

The frame looks great and is easy to set up, but the website that you have to use with it is not terribly intuitive, or easy to use in terms of actually loading photos onto the frame. For instance, you can only "play" videos on the frame using playlists. Even though you can create albums, you cannot load those up to display them on the frame, which means that you have duplicate your effort, in a way, to play the photos that you want.

Love the concept. Ordered one right away. When I removed the outer cellophane, I discovered the two seals had been cut before I received it. There's a warning on the seals to not accept it if the seals are broken. So now I'm sending it back and hoping the replacement has not been opened by someone else then repackaged. Once I get that and set it up, I'll write another review about how it really works.

Minus one for being an imported item, circumventing our labor and environmental standards. Minus another for being a mediocre product. Perhaps this is the best 15" on the market, as I tried to find the best. Until Memento Smart Frame considers a smaller size (they're amazing but at 25" and 35" sizes), OLED enters this segment, or you repurpose a Microsoft Surface or iPad PRO, this is ok. It's too bright, making the black levels turn gray and contrast is poor. Shadow detail is crushed and also poor. I turned the brightness nearly all the way down which helps, and I might also add a matte black smoke film cover, but it's ok for now. I copied my ~4000 pictures onto a SD card and it seems to take it, although it takes minutes for it to read. I keep mine on a slow (1 hour per) rotation of pictures, as it's meant to be a picture frame, not a tv. I've not played yet with video bits either. Summary: it's ok, but if something higher resolution, deeper blacks, better software, better off-axis, less slave-labory shows up at higher prices I'll upgrade.

I was disappointed in how the device handles photos on a memory card. I put several folders of photos on the card but when I selected "all" I found you either had to select a specific folder OR put all the photos on the card at the same time. However, the frame worked very well on photos sent via the Internet. You could select all there. Photos uploaded very quickly to the frame. ..... The instructions need to be much larger.

Bought this item for my elderly mother who cannot manage an IPad ( we tried). Thought this would be great and allow her to keep up with. The family pictures. I opened it to get it all set up for her before giving it. Frame seems very well made and not flimsy. Well constructed. However I became very frustrated trying to get it set up for the family members to email her pictures. Instructions were very scant and unhelpful. After much frustration and considering sending it back, we finally with several family members help figured out how to use it. It is not intuitive or explained very well at all. I think she will enjoy it, but entirely too complicated and frustrating.

We have been using Kodak Pulse Wi-Fi frames for 5 years, so this review will mention the differences between Kodak and Nixplay. We gave a frame to each set of grandparents, and we regularly email new pictures directly to their frames throughout the year. Great way to satisfy grandparents' desire for new pictures without having to print them out and snail mail them new pictures. Kodak's service seems to have ended this year, so when Nixplay went on sale, it was time to give it a try. We purchased two of these 12" Nixplay frames plus an 8" Nixplay Edge.Nixplay prices are virtually identical to what we paid for 10" Kodak screens 5 years ago. We figured there must have been a lot of improvements along the way. The reality is that there isn't a lot of improvement, and unfortunately I like the Kodak better overall.Both Nixplay and Kodak let you log onto websites to upload pictures to your frames, or you can email pictures directly to the frames. But their implementations are different. Kodak's version was pretty basic, but it did everything we wanted very easily. When I wanted to add a picture, I would just email the picture to the address assigned to the Kodak frame, and I would put whatever I wanted for a caption as the subject line of the email. Within 10-15 minutes, the new photo would show up on the screen at the grandparents' house with my caption (caption could be turned on or off through Kodak's touchscreen interface).Nixplay has modeled their service after a photo sharing site, but it frankly doesn't work very well for 90% of people who just want to upload pictures to a frame easily and let the collection of pictures grow. Nixplay's approach is customizable by allowing (forcing?) you to group your pictures into albums and playlists (aka slideshows). The idea is you can choose which playlist you're in the mood for watching. Perhaps that is appealing to someone, but I see no use for it, and it comes at a cost of taking a very simple process and complicating it. It allows you to manage photos and have flexibility in what is displayed, but I personally have no interest in managing photos, and it means photos can and do get lost in the shuffle.General procedure: When you want to upload a bunch of pictures from a computer, you have to first create at least one album and one playlist, then upload the pictures to the album. Next step is to select pictures from that album and copy them into a playlist. You cannot upload the pictures directly to a playlist by design. No idea why. At some point, you need to publish the playlist to your frame.If you later add new pictures to your album, it doesn't update the playlist. After you add new pictures, you need to go into the album, select ONLY THE NEW PICTURES, and drag them onto the correct playlist. If you try just dragging all the pictures in an album into the playlist, then you would have two copies of all pictures (except the new ones).Nixplay allows directly emailing pictures to frames, but again they have complicated it. By default, you have to add friends through the website before they are allowed to email to your frame. And somehow that email has to be tied to the proper playlist, or the pictures will be received and saved, but won't be shown. You can specify which album and playlist you want the emailed picture to go to if you know (and remember) the names of the album and playlist. You do this by adding AL = and PL = statements into the subject line of the email, but if someone actually does actively manage the frame, sending to an inactive playlist could mean that you picture is never displayed. I don't believe there is a way for adding a caption to a picture you are emailing, which is a shame, as that often was a fun part of emailing pictures to the Kodak. (Please comment if anyone knows a way to do that.)Nixplay also allows for connection with various online sites like dropbox, flickr, Facebook,... I'd list them here, but Nixplay doesn't publish a list on their website. Sounds possibly useful, but from user tales from their support site, getting photos to the frame isn't automatic. More management of photos is necessary. Even if it is possible to make the transfer automatic, I'm not sure I really want everything I post to automatically go to the parents' frame.One nice feature that Nixplay did add is a motion sensor so the frame doesn't keep playing to an empty room. Both Nixplay and Kodak allow you to set a time for the frame to turn if at night and back on in the morning.Finally, Nixplay's lack of touchscreen is a little disappointing, but there are positives. Nixplay uses a remote control instead of a touchscreen. It also has buttons on the back of the frame which you can use if you don't hang it on a wall. The touchscreen is nice because it's always there, and the slideshow goes past a picture you want someone to see, you can just touch the screen to get it back. Positives for non-touchscreen: brighter, clearer picture, and cost of screen is lower. Also, if you're sitting at a table or on a couch, the remote is convenient, provided it doesn't get lost.Oh, and even though Nixplay seems to rely on Amazon for distribution and payment, the Amazon app store doesn't have the Nixplay app! That means that you can't use it with Amazon Fire tablets or phones. Not a huge loss. The android app on a Samsung phone sites allow you to upload pictures with captions, but it is very basic. You can still email pictures from your device if everything is set up right, but you can't add captions.Basically Nixplay is a nice frame hampered by an overly ambitious and complicated interface. It is workable, but here is no reason a Wi-Fi frame should be this complex. At the very least, they should have a "Grandparents Mode" enabled by default which would allow a simple way to have a frame that people far away could add pictures to, without having to have anyone manage it, and without the multiple steps required to add pictures through the website. Kodak's simple method would be a good example for them to follow.If you find this review helpful, please vote for it. I've spent way more time on it than I should have, and I hope someone benefits from it.

I originally bought this frame from Amazon on January 3, 2015. I have all my photos saved by year in individual folders on a memory stick but based on others reviews I saw the frame would continuously scroll through the first folder and not move on to the next folder. I was ok with this because all of my memory stick photos I also had saved in Dropbox and I intended to link Dropbox to the Frame. Once I received the frame it was very easy to set up. For the set up process I plugged the frame in next to my computer. I connected it to our WIFI and then it will give you the serial number. From there I logged onto Nixplay.com, created an account and entered in the serial number. Once that is done you are ready to view photos. I did verify via memory stick that indeed the frame would continuously screen through only the first folder. I clicked on the Dropbox Icon within Nixplay's Website and linked my account to Dropbox. This is very easy and takes seconds to do. I was amazed by how beautifully vivid and sharp the photos on my frame were. This is my third frame and this display is the absolute best. The resolution is incredible and absolutely worth the money! Setting up the photos via Dropbox was fairly easy the way I have my photos saved. For each year I created a playlist so I ended up having 50 playlists. I have 1600+ photos that are saved in a folder by each year so my folders dated back to 1946 to 2014. What was really nice about Dropbox is once the playlists were created you could rearrange your photos how you wanted. I have always liked mine in chronological order. Both by year and then all the photos within each folder. I thought that was a nice feature. I was able to do this on my hard drive as well as memory sticks until we replaced our computer last year with Windows 8 which doesn't allow you to rearrange anything now. Once I got all the playlists up and running I was ready to view on the frame. I was very happy with everything until I realized half my photos were missing from the year 2014. I ended up sending an email to Nixplay Customer Service. This is where things started going downhill. Nixplay has a linking problem with Dropbox so even though they advertise this as an option at this time it does not work properly so you can view all your photos. I am not sure if Facebook, Picasa etc have the same issue. I reached out to Nixplay on January 7th, 2015 and I am still waiting for thier patch to go through to resolve this issue. I was first told to give them two weeks which I was ok with. Four weeks later still no resolution so I ended up sending the frame back to Amazon. In the meantime I ordered a PixStar Frame but when I received it and got it hooked up the picture quality was all washed out and I knew I would not be happy with that frame at all. So I sent that one back and ordered the NixPlay Frame again but this time directly from the company so if they could not work out the Dropbox Issue I could get a refund directly from them.Long story short it is now March 2nd and the Dropbox issue is still not resolved and the frame says I have 9% left of the internal memory with just 1600 photos. So I decided to go back to my memory stick and use this on the Nixplay Frame instead. This meant I had to pull all of my photos out of the folders and then go through and put them in numerical order starting with the number 1. What Nixplay didn't tell me was if you start with number 1 this will work until you hit 100-199 and 1000-1009. Then these all get mixed in together after you hit 100. At this point I was beside myself but I was determined to have my photos in chronological order. So I started with #2000 and ended up at #3700. This finally worked. Everything now is in chronological order and since I am using a memory stick I don't have to worry about running out of internal space. I have had it up and running to my specifications for 3 days now and I absolutely love it. The photos have incredible resolution as I stated and are very crisp, bright and sharp. Even my husband likes it and he generally never comments on things like this. Also, if you display your photos via Dropbox the vertical photos are displayed correctly. If you use a memory stick the vertical photos will either display either sideways or upside down. For me this only happened for photos taken in 2014 only. I suspect again this has something to do with the new Windows 8 computer. You can fix this buy right clicking on the photo and clicking on edit. Once you do that rotate your photo. On my husbands laptop the photos came through sideways so he only had to click rotate 90 degrees once. On my computer the photos on the stick were displayed correctly so I had to press rotate 90 degrees 4 times. It makes no sense but guess what? It worked.If you plan on using Dropbox just be aware there could be some issues. It sounds like this has been a known problem so in my opinion this should be taken out of the frame description or consumers should be told up front that this is an issue.Setting up WIFI and playlists are very easy. You can be up and going in less than 30 minutes.I did not think I would care for the matte frame but I actually really like it and you can barely see the logo. The PixStar frame was shiny and I did not care for that at all.I was concerned about the leg that supports the frame really holding the frame up but this has not been an issue.The frame has a little slot in the back to store the remote control which I though was an awesome feature.Depending on the type of camera you use will depend on if you have a black strip at the top and bottom. I set my frame on photo fit to screen option. Samsung Galaxy S4 and S5 - will leave an inch thick black bar at both the top and the bottom. Pentax Digital Point and Shoot - The picture is viewed in full with this camera. Not black bars. Pentax DSLR - 1/4 inch black bar on top and bottom.I have a bunch of scanned photos from the 40's through 60's where the hard copy is about a 3 inch by 3 inch. The nice thing about this frame is it displayed them to where the whole screen was almost used. On the PixStar frame it was also 3*3 on the frame.The motion sensor is a really nice feature. I did not have that before.When registering, when they ask for your user name for their website only type in your user name (ex: cat) don't enter in (cat@nixplay.com). It took me 10 minutes to figure this out. If you did it wrong it will say invalid user id.The remote control is frustrating. The share button is not up and running yet. The delete button does not work or I could not get it to work.The rotate and save function for vertical photos that are sideways works only in that minute. The next time you see the photos it will be sideways again.Not sure the mobile application is really needed. It is really basic and could be done on your phone with your regular email in my opinion especially if you have it set up for you to review before it goes to the frame.Overall, for the photo quality I would have loved to give this frame a 5 star but due to software issues I am bumping it down to a 3. I am curious to see when exactly the Dropbox feature will be fixed.

There's only one reason why this didn't get a higher score from me: the Cloud service.The primary feature that influenced me purchasing it was the email to frame option - my brother and I wanted this in order to send pictures easily to our elderly mother.I followed the setup an account creation steps exactly - I'm no techy novice and this was not rocket science.However, no matter what I tried any pictures sent did not show up in the Nixplay cloud and therefore weren't pushed to the frame. I started a tech support case via email and after a couple of exchanges where they try to get you do what the manual says (already done) the agent said he was going to send a test picture to the account.Like magic it appeared - I then sent the pictures that previously did not work and they auto-magically appeared on the Nixplay cloud and the frame.Bottom Line: Expect to contact tech support right off the bat to get this feature to work - I have a sinking feeling that they rolled out the service before it was ready and now have to manually intervene to get things to work.

Format was not useful to me. I returned this and purchased a more traditional 4x3 Nixplay device elsewhere.

Digital picture frame w/o the option for local memory card storage is a huge fail.I am "techie" and I understand and appreciate the benefit and unique feature of this digital photo frame being able to wireless connect and share photos over the internet. However, the addition of these neat WiFi/Cloud features should have NEVER excluded the traditional local memory card slot! I do like the unique kick-stand option for table-top display. The digital photo frame have a very slim and sleek design that is appealing.This device would be essential perfect if they added the additional option for a wall mount and flexible local storage.

Frame size doesn't fit pictures

Really cool product, but the remote stopped working after 2 days. I purchased as a gift for my husband so by the time he opened and began using the frame, the return window had closed. Tried replacing the remote batteries but alas... No such luck.

I can't use it because it requires wi-fi............I didn't realize this so I'll be returning it for one that does not need wi-fi.

Even though I'm mostly satisfied with this product for myself, I'm writing a bad review because of all the frustration I've had giving it as a gift to others. There are some giant gaps in this product!If you are buying it for yourself and want to see your photos from social media, it's awesome!!If you are buying it for someone else and thought you could share the gazillion photos you have on social media, well, NOPE. You have to upload or email each and every picture to their account for it to display. I have many photos from the last 10 years on flickr, facebook and instagram, but I have to find all the originals to send to my family's account if I want to share them.Another option is to pair a family member's frame with your account. But then they will only get photos from you and can't add their own.I like the idea of the frame but lacking these features it's much less than I'd hoped for as a gift.

The display quality is very good, and the options for display (random, slideshow type, order, etc) is easy to adjust. However, after having this for a few months and trying to MANAGE my pictures I have found the application on the website is almost useless - along with their developers. I did a quick search for copying or moving pictures in a playlist is NIL. Let me explain - I have a playlist of over 500 pictures, I can email to it (and friends can too - IF I set them up in advance, and select the correct playlist). Now let's say I want to add pictures through the web interface (say dozens from a photoshoot or friend). Well you can't directly add to a playlist (or move or copy a photo, only delete a photo from your playlist). So the only way I've found to manage is to build an new album called NEW PICTURES. Add the pictures to the album, and then once done drag the album to the playlist. Once done you need to delete all the photos in NEW PICTURES to prepare for the next time you want to mass upload, otherwise you'll double your pictures, and fill your playlist quickly (limited to 1000 pictures). So about those developers - several requests have been made over the last 3-4 years to fix this issue and the answer is always - we've put in the request (and apparently all requests are placed in the circular file under the desk). There is also a request to add OneDrive, 3 years ago, and yes they say it's coming. But hey they have Flickr and Verizon Cloud. I"ve used PixStar frames as well, and I will say they are least still in development mode. Apparently Nix is just building frames using 3-4 year old software in maintenance mode.

I thought this product would set up like an email account and that if people sent you pictures it would automatically load them into this account and pop up on your photo screen. I was very mistaken. This product is a good product if you are buying it for yourself and you know how to setup, access and transfer items from Facebook, Instagram, Dropbox, Picasa, etc.. However, if you are purchasing it for someone who is not super computer literate it is not a good purchase as you have to have set up all those accounts and know how to transfer items from one account to the other. I bought this for my in-laws since they have many grandkids and great grandkids spread all across the USA, so everyone could send pictures to them and the pictures would just pop up on their frame. The problem is that they are not computer literate enough to get all the pictures where they want them to go. I'm going to try to figure out a way to make it easier for them.

We ordered the Nixplay 15" Wifi version (W15A); I found the setup clunky (it forces you to connect to Wifi first, then to create a Nixplay account even if you only want to use the USB). Also, the Flickr upload function is frustrating: you can only copy 1000 pics at a time (per "library") and it is not a real streaming service, i.e. when adding pics to the Flickr Photostream it doesn't add them automatically to Nixplay, you have to manually "copy" then on nixplay.com. Useless.Good news is that we then ordered the non-Wifi Advance model (X15D) and it's great, we love it (see my review in that product page if you want).

I really wanted to love this frame. I bought two, one for a family member who is not very tech savy, and one for my office. The display is really high quality. The pictures are crisp, clean and bright. The problem is that the wireless synching just doesn't work very well. To date I have spent hours and hours reloading photos on this frame (I have had it for several months). The frame rarely pics up all of hte albums I have scheduled to sync, and then it also regularly experiences technical issues where it can't connect to the server or deletes albums when it sleeps, or just generally gets gunked up. It will be working fine one day, then a few days later I will come into my office and the frame will not be able to access any of the pictures. Sometimes they are no longer accessible from the nixplay website (multiple albums will have exclamation points next to them and I will have to re-upload). At this point I wish I had bought old school, less expensive digital frames. Again, I love the idea of the functionality (email loading pictures, wireless photo library management) but in my opinion, this frame just doesn't get you there. (I actually did contact nixplay customer service at one point and told me a patch to fix the "sleep problem" would be released sometime in the next several weeks...that's it. Not great customer service either....)

As many have said about this frame, it's not "Ready For Prime Time". Here's my reasons why:The picture is "OK", but not $170 OK. Contrast ratio is poor and I could not get a real black on the screen without it being too dim to view. I knew the resolution was not the greatest from the specs, but if the black level issue were better I think the resolution would be fine. The lack of a true black just accentuates the lower resolution.The remote control is frustrating at best and must be aimed exactly at the sensor to work. This would be OK, except the sensor is on the bottom front of the screen and if the frame is placed on a table you have to be very precise with your aim or the table interferes.When you have the time and date displayed on the screen the date never changes. You have to exit the slide slow and restart it to get the date to change.It will exit to the menu screen on it's own for no reason at all.It's totally obvious that the frame uses Android as it's operating system especially when looking at any screen except the slide show. This is not a bad thing necessarily, but I didn't pay $170 for an oversize, feature reduced tablet. If the frame would stay in the slideshow and not randomly go back to the menu it wouldn't be as big of a deal. But I don't want to walk into a room and see an Android tablet sitting where my picture frame should be. I could buy an older tablet and a monitor for less than $170 if that's what I wanted. I expected a purpose built device that hides the underlying internals and gives a "Picture Frame" experience, not a buggy tablet one.The remote has a key to delete the picture on the screen, but it appears to do nothing, at least not when displaying pictures loaded to Nixplay's website.The Nixplay web site has some minor irritations also, but is usable and is a nice feature. It is what saved this product from only getting 1 star from me.Please note that before buying this frame I had bought a ViewSonic 8-Inch Digital Photo Frame (VFD820-70) for my daughter for Christmas. It was that frame that inspired me to get a frame for myself. If you can deal with a smaller frame I would recommend that one 100% I was hoping this one would be a larger, nicer, product than the ViewSonic, but that was not to be.I'm returning this and buying the components to make my own based on the ViewSonic's features.

After I bought this frame for myself and my in-laws, I discovered that the Dropbox support was limited to manual interactions. It is not currently possible to tie the frame to a Dropbox folder and have it automatically synchronize as new pictures are added to the folder. And this is true of all social media integrations they currently have. The only thing that automatically adds the picture to the frame is the frames personal email address. Everything else requires user interaction on a website, which is inconvenient at best. In addition the smartphone app doesn't allow you to manage a nixplay account, only makes it only slightly more convenient to email a picture to a frame. Overall, I would not suggest this until they have a true integration with social media albums.

We ordered two of these with the anticipation that both sets of grandparents would each have one we could share photos with. One has been working fine so far. The other will receive photos but when we start to show the playlist out goes into a loading loop and shuts down.Thise is truly disappointing ill be processing a return in the next couple of days.

I bought this for Mothers Day and it didn't work. The remote wouldn't turn on even after replacing the battery which effectively made this useless. I requested a return but that still leaves me having to replace my Mother's Day gift for my mom. What a bummer.

Purchased as a Christmas present for my non tech savvy parents so that they could keep up with me and my sibling. First unit opened on Christmas morning was inoperable and couldn't get past initial screen. I returned that unit and received another one today. After trying to talk my dad through the setup over the phone it was clear that the second unit had the same problem. Will be returning it and shopping for a different brand. Step up your game, Nixplay, this is embarrassing

This was a great product until the app stopped working. Now it is no longer worthwhile. I am unable to sign into the iOS app even though I have updated and my login credentials work from the website. The point of this product is for me and my family to be able to upload photos easily and conveniently from our phones. Without a working app, this is pointless for us.

Remote it came with didn't work, even after battery change. Sign of a great product right there.

Bought this as a Christmas gift for my parents. But the frame wouldn't download any photos. Contacted technical support multiple times with no resolution (technical support was slow to respond and very unhelpful). Ended up returning it. So disappointing.

First, let me say that I am one of those people with a lot of patience.....but even I exhausted all possible. The problem? A flaky interface. I'm a techy person and love electronics so troubleshooting is no problem, usually. This device comes with a remote to allow you to scroll thru an onscreen keyboard for entering the wifi password. Remember those? A pain but, with a little patience, you can usually get through it. The remote was sticky or not working at all when trying to select onscreen key alpha-numeric entries. So, the wrong password was entered because of this...but the software tried move ahead anyways....and got into an infinite loop of trying to download software updates, followed by telling me it failed (remember the wrong password entry), followed by my attempt to re-enter the password, followed by another failed attempt and another software cycle. The remedy should have been to use the "on device" buttons located on its backside. So, I tried those. Because they are mounted on the back side, I was busy switching between looking at the back side to be sure I was pushing the correct button and looking at the display to see if the entry was made correctly. This was extremely frustrating (but, I admit, I understand they probably thought they were doing the right thing by putting the buttons on the back for aesthetics). So, while trying to enter the password, the device buttons were sticking and the password entry not correct and the same vicious cycle began again. To make matters even worse, the device started acting funky by jumping to the next software command (update software) before letting me enter the password completely...and starting that same vicious failed cycle.----Worst part of this whole exercise is that I was not able to start installation until after the return date expired. After all, it was a gift for Grampa, mailed to him and setup had to wait until we visited. Now I'm out $160.

I just received this product today. There's no manual. There's no remote control. This unit is not brand new and already used since there's already photos of some family when I turned it on... I am very disappointed. Here's the photo on the info of previous owner.

This was a Christmas present for my 80 year old father last year. He is an engineer and can handle most anything technology related, so, when it stopped working this past week, we were quite certain he could figure it out in short order. Unfortunately, he can't solve it, and spent 40 minutes on hold waiting to get through to a live service person. They spent a bit of time trouble-shooting, and when they could not figure it out, instead of helping him with a replacement under the 1 year warranty, they said they would check on some other options and call him back. Needless to say, a day later, and no return phone call. I am disappointed, given that I paid over $200 for the 12" frame, and the warranty is about to expire. Please consider these customer service issues, given that, in the event that the frame does fail, you may have limited recourse from the manufacturer even during the warranty period.

I am leaving this review here in frustration with the setup process. Perhaps other deserves more than one star but for me it is zero stars because I can't create an account.Who on the web site team at Nixplay thought it would be a good idea to obscure the account login/creation buttons on mobile? Seriously the entire mobile website is one giant advertisement. I already bought your product now let me create an account, log in, and use it before I return it.

This is absolutely the worst product experience I have ever had with my purchases. I owned this product for 2 weeks before the frame stopped working. I send an email through the customer service link indicating that I would like a call and ended up[ exchanging emails with a customer service rep. I find this ridiculous because it is very hard to describe the issue(s) that you are having with the frame. After finally (hopefully) getting this figured out, still having issues. I am beyond fed up with this frame. I am beyond fed up with trying to deal with customer service. I was just hoping to buy something that would allow my wife and I to get pictures of our granddaughter who lives 1800 miles away. Instead I have wasted my time, energy and money of this product. No I would not recommend this product to anyone. Do not waste your money on it, there are better options out there. I just wish I had chosen one of those options over this.

Purchased two of them and both boxes had 'do not accept if deal is broken' stickers. They were both peeled off. While technically not broken I am wondering if I've received a couple rejects.