Side by Side Comparison of: Whirlpool vs LG

The microwave arrived a day early, everything was included, and its in great shape. Here's a hint: Leave the protective tape and cardboard on the door, it saves a battle with the extended hood..

product works great, just as described. very nice display & compliments my kitchen

As advertised. Easy to install, one guy can do it if careful. Great microwave

Beautiful, and it works well!

Not only I bought this micro oven, but fridge, and gas race as well appliance from this vendor and I cannot be happier. It arrived on time, it was delivered straight into my garage and the product arrived as described. The micro over look shard and work as described.

Looks great and works well. I'd really give it 4.5 stars as the touch panel is not sensitive enough (press & hold the button rather than pecking at it), but works OK once you quit trying to go too fast with the input. Installed quite easily too.

The microwave is great - except for the damage done in shipping! Still working on trying to resolve that issue.

VERY NICE LOOKING. THE DIGITAL FUNCTION BUTTONS ARE HARD TO PUSH. TOO INSENSITIVE. YOU HAVE TO PUSH THE BUTTONS 2 TO 3 TIMES ON THE AVERAGE TO GET THEM INPUT.

The exhaust fan works well when you need it, I would give this oven 5 stars except for the slow response of the command buttons.

Installation was difficult, because one of the supplied support bolts was either misthreaded or faulty. Could not get it to engage with the hole at all. Luckily, one of the supplied bolts meant for drywall installation was similarly sized, and it did engage. Used a washer to spread the load out from the smaller head. As far as prep, almost everything lined up from my previous microhood. I was able to use the same support bracket, same ducting, even the same support bolt hole on the left side. But why LG decided to go with an asymmetrical placement for the hole for the right side is beyond me. Also, the cord position was different, but I guess that placement isn't standardized. So I had to drill two holes.The fit side to side and vertically is the same as my old unit, but this one is several inches deeper. It extends out from the cabinets a good four inches. It's not unattractive, but it does limit vision of the stove controls a lot more then my old one did, as well as vision into pans on the back burners. Not a showstopper issue, but something to consider.Unit works well so far (one week), but the fan is really the reason to buy this one. Ventilates way better than my old microwave hood combo. Provides good ventilation for all four burners of my stove, not just the back ones.The single LED light is both too small a point source, and too blue in color. Wish they would have gone with a warmer LED, and used more than one located in the center. The cool light isn't a good match with food, and the single tiny source provides a lot of dazzle when it reflects off surfaces. I may have to take off the lens cover and spray it with frosted glass spray to diffuse the light more.I'll post more as time goes by and it gets used more.

The microwave arrived slight damage from shipping (I wasn't home when shipment arrived). The frame slightly bent which needed repair. I was able to repair and installed the unit. At this point I find out that the retractable vent wasn't working either. I have to take it down and repair the spring mechanism. This mechanism can be easily damage during installation. After an hr or two of repair the microwave, I was able to installed the unit. The unit works great but I also notice the when the tray is turning it makes a scrubbing sound and sometimes would not turn at all with food on it. The problem is that the tray is too large and over hang the internal frame. When the door is closed the tray is scrubbed against it (see the attached picture). I have contact LG about the issue, but have not hear back yet (only one day so I am not too upset about it just yet). How LG handles the 'tray' complaint will determine my final rating of this product. At $400, I do expect the microwave to be better than this though.Updated 7/5/2015:Don't expect LG service department to address your issue, though. Their customer service system is set up in such a way that you cannot reply to their reply. You have to fill out the web base from each time with the model number, serial number and your problem description again and again. The form is straight out fro 1990's web early days bulletin boards. I think it is intentionally setup this way to discourage you from filling them out. Their recommendation for me to resolve my problem is to purchase the identical tray again (14.2" diameter). For the life of me I can't figure out if a 14.2" diameter is too large, how is another 14.2" tray resolve my issue. I sent picture to show that the 14.2" tray is overhang at scrapping against the inside of the front door. They tell me to buy another tray and would be 'happy' to take my order..Really? WTF ? I was considering buying LG fridge and stove to upgrade my appliances but I don't think I would do it now solely based on their customer service. I guess Samsung is next.

I purchased this microwave from a big box store about 2 weeks ago. Last night it went dead abruptly while heating dinner - no power, no display, no lights. There was a sharp whiff of burned electronics. Then about two hours later I heard a beep and it came back on. It seems to be working again and there's no odd smell but I'm not sure if it's safe to continue using it.Aside from the unacceptably early failure, I have some criticisms of the design. The touch controls are not laid out in the conventional way so it's a little hard to get used to. There are no 1-touch buttons to instantly cook for a minute or two. The only 1-touch button is for +30 seconds. The clock display does not stay on (supposedly to save energy) but I would rather have it stay on. The LED cooktop lighting has a cold bluish cast, giving food a pallid, unappealing color. The interior lighting is a 30-watt incandescent and it is rather dim.The installation instructions were okay but not always very clear. I did manage to install it without redrilling any holes and it went in without a hitch. There are several ventilation options, including rear vent, top vent, or through a filter and back into the kitchen. It comes set to vent out the top. The oven is taller than the old one, sticks out further, and leaves less clearance over the range. I have always wondered why these ovens aren't made in a slimmer profile design.Some favorable points: the extended vent works pretty well and is much quieter than the old microwave, which is a major reason I purchased it. It is also quieter while cooking (when it works) and the door doesn't slam like the old one.I am not sure if I would buy this appliance or brand again, but I'll update this when I see how well the retailer resolves the issues.

I will be contacting you about problem with the sensor in the door , appliance won't work unlessYou push on the door after closing it.

Came with case damaged and not working; likely a DOA from another customer who like me checked it for working before installation where having it repaired under warranty would have been a better option than returning it. I did purchase another unit from the same outfit and it arrived undamaged and worked just fine.

I have the 2.0 cubic ft version of this microwave. The front keypad requires too much force to make selections. Venting performance is very poor - even vented to the outdoors with 6" ducting you smell cooking odors all through the house. Worst of all, the plastic trim on the edge of the ExtendaVent warps from range heat and eventually falls off in pieces - right into food being cooked on the stove! The plastic intake cover also broke off and is completely useless. I used it up until 6 months ago until the Magnetron tube blew and now it's completely dead. Total time of use was just 2 1/2 years for a family of 4!! I called LG customer service 4 times and even lodged a complaint with the BBB. LG is completely unsympathetic to any of these issues which are in my opinion due to a very poor design. I recommend staying clear of this series of microwave ovens.

Disappointed

If I could select a -5 star rating I would, but the lowest you can select is 1 star.I currently own the model LMH2016ST with ExtendaVent which is similar, just a 2.0 Cubic foot version with controls on the right side. THESE MICROWAVE OVENS SHOULD BE AVOIDED LIKE THE PLAGUE. The ExtendaVent uses a PLASTIC trim panel on the front - it is not stainless steel like the door and side panels.After just 9 months of use, the panel warped from the range heat below and began breaking apart in pieces, falling into food being cooked on the stove. The tabs holding the black air intake panel behind the microwave door has also fallen off.I have submitted complaints to the U.S. Consumer Product Safety Commission and Better Business Bureau because LG has blatantly refused to investigate the problems, even after they requested I submit a complaint to them in writing with photos showing the defects which I provided.Check out their web site reviews: others have posted similar complaints which amazingly they leave for customers to see but refuse to address.Don't believe LG acts irresponsibly concerning product safety? They were fined $1.825M in July 2015, the maximum fine. According to the CPSC, in 2009 LG knowingly failed to report to CPSC, as required by federal law, a defect and an unreasonable risk of serious injury with several models of dehumidifiers. Fires caused by the defective dehumidifiers resulted in millions of dollars of property damage. I will never purchase another LG product until they become responsive to customer concerns and I receive assurance from the U.S. CPSC they have made substantial improvements to product safety and design.

Installed to find out it does not work.

No stars for my review. Poor quality appliance support. Received unit with part that holds retractable vent in place damaged. Called company customer service and you receive an off shore help desk. After hours of working with these folks and having them place a repair shop order, parts needed were identified and then LG said two months to provide replacement parts. Then LG said they would do a product review to see if entire unit replacement was more practical. After nearly a week of additional waiting the LG customer reps now have done nothing. I would not but this unit or any LG appliance again. Have been on the phone for one hour this morning to speak to a supervisor. Last time I waited for 30 minutes and they hung up on me. One Sorry Company